Full cancellation for journeys outside of the UK. The $1.10 charge to your card is an identity verification fee to prevent fraud and make sure you're the one making the change. Call us between 08:00 and 22:00 UK time any day of the week. The Promo Code is subject to Trainlines terms and conditions (9.5). You can travel anytime on weekdays, weekends and public holidays. We provide booking services for a wide range of train, coach and bus services in the UK, across Europe and beyond. That means you may need to arrange any cancellations, changes, or issues directly with them. Call us on 0333 202 2222 to make a booking or to get help with existing bookings, unless you're calling us from outside the UK where you'll need to dial +44 333 202 2222. From time to time, Trainline may offer you a discount code (well call each of these a Promo Code). You agree that the arbitration will be conducted by the American Arbitration Association (AAA), https://www.adr.org, or 1.800.778.7879. Changing your ticket for European coach journeys. Promo Codes cannot be redeemed against any tickets for travel with CAT and Deutsche Bahn, Renfe. Sorry we couldn't be helpful. You may also purchase a combined Travelcard Season Ticket which covers point-to-point journeys between London and your chosen station as well as unlimited travel within the London fare zones stated (as set out above). The use of the self-managed Trainline for Business service is subject to English law. If your ticket is changeable but not refundable (for example, Advance tickets), you can change the travel date and time but not the stations youve chosen to travel between. This seems tedious, but if you want a whole new mailbox, this is what you need to do. Trainline.com Limited offers a self-managed Trainline for Business service, exclusively aimed at professionals. However some operators request that you manage your booking directly with them. You can find our Paris office at 20 rue Saint-Georges. Department you're calling Customer Service. STEP 5: If you have a paper ticket, deliver it to PO Box 23972, Edinburgh, EH3 5DA. Go to the Google Account Creation Page. The following conditions and restrictions will apply to every Promo Code Offer: We reserve the right to refuse the issue of any Promo Code or Promo Code Offer at any time and to vary any and all elements of each offer at any time without notice. Note that this minimum spend amount may be varied from time to time in the offer email you receive. Youll have to pay for any costs involved with accessing our booking service (for example, internet access fees and mobile data costs). A 26-30 Railcard gives you 1/3 off rail fares across Britain. Contact National Rail Enquiries. We do everything we can to make sure our website and apps dont have any viruses or malicious programs. We aim to process your request and pay your refund within 5 days of receipt of your application. Most stations accept this form, but please check beforehand. 1. STEP 3: Click the " Refundable " icon and confirm it. "A lot of my digital transformation comes from . How do I change my personal details? jane.doe@trainline.com), which is being used by 99.0% of thetrainline.com work email addresses. 4. Travelcard Season Tickets are also valid on most London Bus services. See the National Rail Conditions of Travel (NRCoT) for more information about penalty fares. Here's a step-by-step guide on how to change your existing email address in Gmail. Click here to view the list of eligible ticket types. If you already have your original tickets, youll need to return them to us, unused, before we can refund you and youll need to cover any costs to return your tickets to us. Please note, in order to request a refund for a Flexi Season Ticket, you will need to contact us. 1. We charge a 10 fee to refund all Season Tickets. Thats one less thing to have to remember! We know you must have a few but its important you keep it safe and confidential, as youre responsible for anything that happens in your account using this password. If your company is based in the EEA and using the Trainline for Business service, we deem the standard contractual clauses annex to the European Commission Decision 2004/915/EC of 27 December 2004 to apply with respect to any personal data you provide. Contact details: Amazon Web Services EMEA SARL, 38 Avenue John F. Kennedy, L-1855, Luxembourg. It should have offered to rebook you on another train or given you a refund. Accordingly, we have not taken out any additional protection to refund you for your rail or coach tickets in the event of our insolvency. Change the email address or phone number for your Microsoft account Microsoft account Microsoft account dashboard Email addresses and phone numbers associated with your Microsoft account are called aliases and they use the same contacts, online storage, subscriptions, and account settings. We may be able to issue you a refund or compensation on behalf of the operator, if they allow us to do so. IT SETS FORTH THE LEGALLY BINDING TERMS AND CONDITIONS FOR YOUR USE OF OUR SERVICE, SUCH AS YOUR GRANTS AND WAIVERS OF RIGHTS, THE LIMITATIONS OF OUR LIABILITY, YOUR INDEMNITY OF US, AND ARBITRATION OF CERTAIN DISPUTES. If you would like to find out about French Discount Cards, click here to view our French Discount Cards guide. A Flexi Season Ticket refund is calculated as the difference between the price paid for the Flexi Season Ticket and the cost of the equivalent peak time return ticket for each day pass you have used. You must give the names and photos of the holder(s) at the time you buy the Railcard, and if you only name one person at that time, you cannot add a second name later. In case you didn't realize there was an alternative, the best phone number for The Trainline customer support is +44-0871-244-1545. Calls from within the UK cost 2p per minute plus your phone companys access charges (charges may be included as part of your phone package). Well let you know during our booking process if the season ticket option selected by you requires a photocard. Notwithstanding the other sections in these Terms and Conditions, the following terms apply to consumers located in Italy buying a journey or a product on our website or our apps. With the exception of sections 13, 14 and 15 below, the relevant laws of the United Kingdom will apply to these Terms and Conditions and the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to these Terms and Conditions. If Mobile Tickets have been booked for more than one passenger, then all passengers must travel together. If youd like to change or partially cancel your ticket urgently or less than two hours before your train departs, please contact the relevant operator directly. National Rail Enquiries. Phone number to dial +44-0871-244-1545. The relevant operators shall have rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the Railcard conditions set out in section 8. Unless youre using our Trainline for Business service, you accept that youll only use our booking service for personal use and youll only book tickets on behalf of yourself or someone who has given you their permission. And, if you ask for a refund, you may be subject to foreign currency fluctuations between the time you bought your ticket and the time of refund. We offer a number of ways to get your season ticket, including paper options (via post and collection at the station) and digital options (eticket seasons, barcode seasons and flexi seasons). If we agree that the error in your booking was made by us, well give you a replacement ticket, or sort things out as appropriate. We do not accept payment by cash or cheques in any currency. To encourage customers to book with confidence, the rail industry has introduced Advance ticket easements for the UK. Note that the 16-17 Saver will expire on your 18th birthday. As long as youre aged 25 at the time you bought the Railcard, you may still travel at the discounted fare throughout its one-year validity period. [last] (ex. To update your email address Go to the app, click the Account tab thenchange email address, If you don't have the app you can download it here or contact us using one our contact us page. The Federal Arbitration Act and federal arbitration law apply to this agreement. Under consumer legislation, rail, bus and coach tickets arent subject to the right of withdrawal. Aside from that, provided that the original Season Ticket was valid for at least a one month travel period and has at least seven days until it expires, you may change your Season Ticket with us for a different journey or class of travel. You can use your Season Ticket in conjunction with another ticket. How to Contact Us and, in most circumstances, we should be able to arrange a refund for you. Need assistance? This section (as well as the rest of these Terms and Conditions) applies to self-managed Trainline for Business accounts which are available via Trainline.com. Call us between 09:00 and 17:00 UK time Monday to Friday. Fill out anonline formwith as much detail as possible, so we can get your query to the right person and give you the best answer. The time when off-peak services start can vary by station. I think if you had something in writing that shows. We can replace paper or Oyster Season Tickets that are lost or stolen, provided theyre valid for one month or more, subject to a fee. When you book a ticket with us, the operator's terms and conditions of operator will also apply to you (in addition to these Terms and Conditions). Depending on your old email provider, you may have to enter your email. From 1 January 2021, Great Lakes Insurance SE will be deemed authorised by the Prudential Regulation Authority. You can travel anytime on weekends and public holidays. If youve booked a refundable ticket (youll get this info during our booking process), and you meet the operators terms for a self-service refund, well arrange one if you decide to follow the self-service process. STEP 1: Log-in to your Online Account. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, YOU AGREE TO INDEMNIFY, DEFEND AND HOLD US, OUR AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS, HARMLESS FROM AND AGAINST ANY AND ALL THIRD PARTY CLAIMS, DEMANDS, LIABILITIES, COSTS OR EXPENSES, INCLUDING REASONABLE ATTORNEYS' FEES, ARISING FROM OR RELATED TO THE PROHIBITED USES OF THIS SITE BY YOU, AND ANY OTHER BREACH OF THESE TERMS OF USE BY YOU. Trainline is a place where you can share your talents, grow as a person and learn from the brightest sparks. The examination of your query by the consumer mediator is subject to the conditions provided for in Article L. 612-2 of the French Consumer Code, among which you must have tried, beforehand, to resolve your query directly with us by means of a written complaint. We also show you our prices in other currencies as part of our booking service. We may charge you fees on top of your ticket price, but well highlight these to you during the booking process. CLASS ACTION AND JURY TRIAL WAIVERS. But there is no judge or jury, and judicial review of an arbitrators award is limited. If not, you can use their contact details to claim directly with them. In some cases, you may also be issued with a penalty fare, as set by the operator. You may choose to have the arbitration conducted by phone, based on written submissions, or in person in the county where you live or at another mutually agreed-upon location. Unit A2 and B, Mease Mill, Westminster Trading Estate, Measham. 0800 022 3720. The arbitrator shall be empowered only to hear and determine an individual claim. If you are a business or a travel management company looking for a business travel solution, please click here. Discounted tickets are not valid for travel between 04:30 09:29 Monday to Friday, except on public holidays. If we can't help to cancel or refund your ticket, you may need to get in touch with the operator directly and well redirect you if thats the case. 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