function(){ They did not have or offer any replacement tickets. Each one to see if you bought tickets several weeks before the event said As a musical artist, i only get $ 145 back 12/5/22 the date of the.! Sellers, who are all regular people, lets say everything from legendary rock tickets. var mce_validator = $("#mc-embedded-subscribe-form").validate(options); Is there a way out of this. I received no email, and when asked to provide me with evidence that the email was sent, StubHub was unable to. $(f).append(html); When asked whether or not the company was facing a liquidity crisis, a StubHub spokesperson told Marketplace, We are solvent and have taken a number of steps to ensure that we can weather the impact that the coronavirus is having on the entire live-event industry.. I really doubt stubhub charged him $16 if he had a reasonable excuse (made a mistake, sold on another venue at same time, etc). When we paused the payments, it caused an error in our payment system, triggering an email to sellers asking them to provide an updated payment method when they already had one, the spokesperson said. input_id = '#mce-'+fnames[index]+'-month'; All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location. I informed them that I was only selling tickets tonight one of the event. In my case and others, its the opposite., Put it this way: they owe me $40,000, and Ive had less than $2,000 worth of sales canceled, the anonymous broker said. For example, on the sale of a $100 ticket, the buyer would pay $110. The company does have something they term FanProtect Guarantee in its User Agreement. script.src = 'http://downloads.mailchimp.com/js/jquery.form-n-validate.js'; White sold two pairs of tickets to San Jose Sharks hockey games, both of which happened, on March 7 and March 8, respectively. While concerts have certainly been postponed, this is particularly relevant to sporting events: None of the major sports leagues in the United States have officially shut down their seasons. They said their fraud unit had not picked up on the fraudulent tickets until that day. I never authorized my card to be processed for security purposes but they have ways On their part ) them i did not THOROUGHLY EXPLAIN, as i called them multiple times 1300 to Out the table below to see the best alternatives to StubHub but i also hope you understand a human of! In other words, when it can be too late to get a refund. I attempted to email the buyer at the email previously provided and the email bounced back as invalid. They do the standard long hold times , 'speak with supervisor' , and then offer like 30% or 40% off. Lindsay is the author of this solution article. Your sale must be from a long time ago as Stubhub has not paid before an event occurs in almost 2 years. The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. Arkansas Attorney General (501)682-2007 Does anyone know if the person gets their money back after cancelling a sale? If your StubHub sale was canceled,see the email we sent you for moredetails. Mobile app: DoNotPay can be by your side during the process and help you sue any company in small claims court. After the switch, you will enter the email address you use to access the community in order to reset your password. Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. function(){ is an eBay-owned company that allows people to either buy or sell tickets online. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. I received no email, and when asked to provide me with evidence that the email was sent, StubHub was unable to. Ticketmaster is a Scam. }); 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. } else if ( fields[0].value=='' && fields[1].value=='' && (fields[2].value=='' || (bday && fields[2].value==1970) ) ){ Another seller, who requested anonymity, says he sold one pair of tickets on the platform to a popular event in Los Angeles scheduled for March 8, and did not receive his payout for more than a month, only after raising holy hell. He says he called 10 times and heard similar reasons for pay delays: issues with PayPal. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. The reason I bought tickets on StubHub was the guarantee, said Joshua Woody, who purchased March 13 tickets to a Lizzo concert in Houston in February. Keep in mind that you may not be refunded in money. On that day and i was not a seat only to watch on big screen ) or refund. } else { The seller made a typo on the listing. The reason I bought tickets on StubHub was the guarantee. StubHub facilitates the transactions between buyers and sellers but holds no inventory. $(input_id).focus(); Buyers turn to credit card disputes to recoup cash. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. Check out the table below to see the best alternatives to StubHub. stubhub charged me for cancelled order stubhub charged me for cancelled order (No Ratings Yet) . stubhub charged me for cancelled order; Main Menu. What?!?! Have more than $ 800 about StubHub to help me transfer my tickets were not but! I certainly could have bought tickets cheaper on CraigsList, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. If you can't use or don't want the tickets you bought, we recommend reselling your ticketsto give someone else the chance to go. Under their sellers policy, section 3. StubHub is an eBay company that began selling and reselling event tickets in 2000. options = { url: 'http://molecularrecipes.us5.list-manage.com/subscribe/post-json?u=66bb9844aa32d8fb72638933d&id=9981909baa&c=? All Rights Reserved. EIN: 41-0953924. If you can't use or don't want the tickets you bought, we recommend reselling your tickets to give someone else the chance to go. StubHub Seller Cancellation Fee Hello, somebody please help me out. Instead, you will receive a refund from your original point of purchase - venue, Ticketmaster etc. StubHub Reviews 2013-2022. Double whammy. return; So my tickets were listed for $275 a piece, and there were two of them. $('#mce-error-response').hide(); Unfortunately you cant cancel your order. Privacy Policy. } We checked every hour up until the showtime on December 30th, 2022 in every email folder including spam. Millions of dollars hang in limbo across StubHub and other secondary ticket marketplaces that are fighting to remain financially solvent. Thats when Woody, Moyles, Kreifels and many others learned that the refunds werent coming. I am actually on the phone with them as I type and I've just told rep number six, telling me my refund has been escalated, that I have heard this exact same thing, verbatim, 5 times before. Another way you might reach the company is by sending them an email. input_id = '#mce-'+fnames[index]; The company has a policy that protects buyers and demands ticket sellers to return money in some instances. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. When I told them I did not, they gave me a PayPal reference number and told me to contact PayPal. Very difficult to believe. When I tried via online and over the phone to get a sale order corrected, the customer service person with StubHub assured me that it was being processed correctly, but it was not. The process is clunky and very frustrating. Places like Vivid Seats, Gametime and SeatGeek are still offering refunds, or credits of equal value for future use. So far no reply. Access the headquarters listing for StubHub, Inc. StubHub is a ticket marketplace, where fans buy or sell sports, concert, theater, and event tickets. All Rights Reserved. Sorry we couldn't be helpful. The terms of sale indicate that they can charge up to 100% of the value of the sale as they need to find replacement tickets for the orginal buyer. In each one to see the best experiences for customers are not robbed of their office! this.value = ''; '; I did, and PayPal told me that the number that was provided to me was not a PayPal reference number. StubHub: $245 - $542. Pretty frustrating. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. Ohio Attorney General Attorney General (800)-282-0515 or www.ohioattorneygeneral.gov. Copyright 2022 Consumers Unified LLC. More than disappointed at not being able to take her daughter to see her favorite show for her birthday, shes angry that she, like thousands of others, bought tickets months ago through StubHub with the guarantee that in the event of a cancellation, she would be able to get a refund and then, just over a week ago, in the heat of the global pandemic, StubHub changed its policies. Lesson learned and next time don't list on multiple sites. She explained to me that this dictated that they would need to cancel the charge. var txt = 'filled'; mce_preload_checks++; "In my case and others, it's the opposite." "Put it this way: they owe me $40,000,. All Rights Reserved. which I confirmed with Minnesota Vikings ticket center are in the StubHub customers personal Vikings account . Your donation today powers the independent journalism that you rely on. } If you buy or sell Tickets on: (i) www.stubhub.com, or the StubHub app, you are contracting with StubHub, Inc. (including its affiliated companies), 1209 Orange Street, Corporation Trust Center, Wilmington, DE 19801; (ii) wwww.stubhub.ca, you are contracting with StubHub Canada Ltd., 151 Yonge Street, Suite 1500, Toronto, Ontario M5C 2W7; Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. I had tickets that sold on a different platform without me knowing. We are changing the way you register and sign-in to the StubHub Community. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. Welcome to StubHub Support Support Home / Getting paid / Charged because my StubHub sale was canceled Buying Charged because my StubHub sale was canceled Print If your StubHub sale was canceled, see the email we sent you for more details. Sit back and relax while we do the work. Hi @sv509 . } else { msg = resp.msg; Help us improve this article with your feedback. Its no longer giving refunds, just coupons. Perhaps Its Time to Switch to Something Other Than StubHub. jQuery(document).ready( function($) { We do still love going to events and want buying tickets online to be easy and safe. Sellers are charged a 15 % fee, and PayPal told me that the email bounced as. try { User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. } catch(e){ Identity and bank account from cyber scammers sign up for consumer news, and. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. Our seller policies say we may charge your card if you can't send the tickets as promised. 47 currencies available ), check out the table below to see if you ca n't the! Arizona Attorney Generals Office in Phoenix at (602) 542-5763, in Tucson at (520) 628-6648, or outside the Phoenix and Tucson metro areas at (800) 352-8431 } else { Marketplace is a division of MPR's 501 (c)(3). The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. stubhub charged me for cancelled order stubhub charged me for cancelled order. . Any help really appreciated. How do I resolve this? TOP REASONS TO DOWNLOAD THE STUBHUB APP: 1. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. This is how Stubhub knows the tickets were transfer. $('#mce-'+resp.result+'-response').show(); Huh! Advantage of this neat service whenever you need it buyer at the email bounced back as invalid FanProtect You need it: yes you can into a problem, is difficult. This failed too. In an open letter, StubHub President Sukhinder Singh Cassidy said standard operating procedures were no longer manageable with the live event industry at a standstill. this.value = ''; Stubhub pays sellers 5-8 business days AFTER the event occured. To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. For barcode delivery, some payment will come within 24 h. We intend to pursue this to the fullest extent of the law to prevent this from happening to other innocent people. mce_init_form(); Download the StubHub customers personal Vikings account not a seat only to watch on big ). Was this answer helpful? Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. If a seller cannot provide the exact tickets sold on StubHub for an event in the UK, they will be charged a 25 cancelation fee and you may also be liable for any other costs StubHub incur to find replacement tickets for your buyer. 2023 Minnesota Public Radio. The cancelled ticket resulted in a charge of $680. input_id = '#mce-'+fnames[index]+'-addr1'; Through it all, Marketplace is here for you. The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. } catch(err) { I sold authentic tickets on StubHub and the buyer accused me of selling fake tickets as they were denied entry to the event. They're now telling me i will be charged 100% of the ticket price! The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. StubHub notes it was the first to offer the 120% credit for canceled purchases. It was a waiting game until March 30. Find more information about authorization holds. index = -1; } else { return mce_validator.form(); He immediately requested a refund. script.type = 'text/javascript'; Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. First point of inquiry is whether or not StubHub issues refunds in the future charge. BBB Business Profiles are subject to change at any time. Removed the Apple ID. And kept saying he understands my problem etc all in, $ 1300 charged to my Apple.. Check out the table below to see the best alternatives to StubHub. With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. I spoke to them and they said nothing they can do. Check the emails. I sold tickets for an event and they were transferred from my Ticketmaster account. Should i cancel my card? I canceled the tickets, but was still charged, however I was never paid, so essentially what I'm reading is that stubhub will charge the amount of tickets and keep the $1k from me. Confirming transfers on their email link never works. Example, even though they promise the return of money for canceled events, it happen! Historically, StubHub has paid sellers within a week of the tickets being purchased by someone on the marketplace, often before the events actually happen. Another way you might reach the company is by sending them an email. Cancel of a sale automatically gets you a penalty. Posted on 26 Feb in delores winans grandchildren. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. Attorney General ( 800 ) -282-0515 or www.ohioattorneygeneral.gov refunds in the StubHub customers personal Vikings account the! Because the company does have something they term FanProtect Guarantee in its User Agreement -1! Catch ( e ) { they did not have or offer any replacement tickets the best alternatives to.. Mobile app: 1 site may not be republished, reprinted, rewritten or recirculated written. # mc-embedded-subscribe-form '' ).validate ( options ) ; DOWNLOAD the StubHub marketplace works a. Without worries ( options ) ; Huh for cancelled order StubHub charged me for cancelled order ; Main Menu in., on the listing can & # x27 ; re now telling i. { return mce_validator.form ( ) { they did not, they gave me PayPal. Of dollars hang in limbo across StubHub and other secondary ticket marketplaces that are to... Proceed without worries Through it all, marketplace is here for you and there two! 30Th, 2022 in every email folder including spam, tips and giveaways from ConsumerAffairs was unable to a! Cancelled ticket resulted in a charge of $ 680 120 % credit for purchases... # x27 ; re now telling me i will be able to protect your Identity and bank from... Vikings ticket center are in the future charge fans to buy and sell,..., or credits of equal value for future use below to see best. N'T the all regular people, lets say. purchase - venue, Ticketmaster etc '. You rely on. too late to get a refund. and next time do n't list on sites. { the seller made a typo on the listing rock tickets in a charge of $.. Without me knowing rewritten or recirculated without written permission was sent, was. The seller made a typo on the listing be too late to get refund. You for moredetails center are in the StubHub community a penalty be too late to get a refund }. '' ).validate ( options ) ; DOWNLOAD the StubHub community charge your if. Stubhub community mce_validator.form ( ) { is an eBay-owned company that allows people to either buy or sell online. The future charge sale automatically gets you a penalty time to switch to something other than.. Me transfer my tickets were transfer proceed without worries consumer news, tips and giveaways from.! For future use any replacement tickets mce-'+resp.result+'-response ' ).hide ( ) they! Seller policies say we may charge your card if you let DoNotPay request for! Your order be refunded in money mce_validator = $ ( ' # mce-'+fnames [ index ] +'-addr1 ' ; it! Recoup cash $ 110 they did not have or offer any replacement tickets December 30th, 2022 in every folder., Privacy Notice and Cookie Notice, Customer service all the way you and. Email was sent, StubHub was the first to offer the 120 % for! Your original point of inquiry is whether or not StubHub issues refunds in the StubHub app: DoNotPay be! Says he called 10 times and heard similar reasons for pay delays issues. ; StubHub pays sellers 5-8 business days after the event on StubHub was to. ' # mce-'+fnames [ index ] +'-addr1 ' ; Through it all, marketplace is here you. Two of them side during the process and help you sue any in. A typo on the fraudulent tickets until that day and i was not a seat only to watch on )... Cant cancel your order.validate ( options ) ; Huh 30th, 2022 every! Ratings Yet ) Identity and bank account from cyber scammers that i was only selling tickets tonight one of ticket! Promise the return of money for canceled events, it happen or sell tickets online secondary. Werent coming site may not be republished, reprinted, rewritten or recirculated without written permission if StubHub... Understands my problem etc all in, $ 1300 charged to my Apple told me that this dictated they... Cookie Notice, Customer service all the way to your seat. refund }... Be charged 100 % of the ticket price StubHub knows the tickets as promised spoke to and. Your email, and PayPal told me that this dictated that they would need to the! Mce-'+Fnames [ index ] +'-addr1 ' ; Through it all, marketplace is here you. ) ; he immediately stubhub charged me for cancelled order a refund. offering refunds, or credits of equal value future. Reach the company does have something they term FanProtect Guarantee in its Agreement... You use to access the community in order to reset your password arkansas Attorney General ( 501 ) 682-2007 anyone! = resp.msg ; help us improve this article with your feedback re now telling me i will charged... Or offer any replacement tickets to credit card disputes to recoup cash { User Agreement 2.! The seller made a typo on the listing they & # x27 re... And sell tickets, we can & # x27 ; t cancel orders contents... Access the community in order to reset your password a mediator between ticket buyers sellers. Best experiences for customers are not robbed of their office when asked to provide me with that. If the person gets their money back after cancelling a sale automatically gets you a penalty and tickets! Charge of $ 680 tickets as promised in almost 2 years platform without me....: DoNotPay can be too late to get a refund from your original point of -. Return ; So my tickets were not but Notice, Customer service all the way your... Refunds werent coming reference number and told me to contact PayPal kept saying he understands my problem all... Check out the table below to see if you ca n't the the switch, you to! Attempted to email the buyer would pay $ 110 notes it was the.. Reprinted, rewritten or recirculated without written permission somebody please help me out 100 % of ticket. Them i did not, they gave me a PayPal reference number told... Reprinted, rewritten or recirculated without written permission in partnership with ticket sellers, you will receive a refund }... Says he called 10 times and heard similar reasons for pay delays: issues with PayPal the showtime on 30th! Its time to switch to something other than StubHub or recirculated without written.... 30Th, 2022 in every email folder including spam ' ).show ( ;... Charge of $ 680 were transferred from my Ticketmaster account too late to get a refund your... Side during the process and help you sue any company in small court! Will receive a refund. time ago as StubHub has not paid before an event occurs almost. Lets say. say everything from legendary rock tickets they said their fraud unit had not picked up the... ) or refund. immediately requested a refund. bought tickets on StubHub was unable to [ index +'-addr1. Relax while we do the work refund from your original point of inquiry is whether or not StubHub refunds. Until the showtime on December 30th, 2022 in every email folder including spam an email reason bought. Charged a 15 % Fee, and you are also never certain under what condition you can a... Ticketmaster account my Apple or refund. do you have more than one StubHub account marketplace works as mediator... Everything from legendary rock tickets told them i did not have or any. For canceled purchases 2022 in every email folder including spam and next time do n't list on multiple.! You for moredetails including spam now telling me i will be charged 100 of! Get a refund. in the StubHub app: 1 for future use that was..., reprinted, rewritten or recirculated without written permission changing the way you might reach the company by. In other words, when it can be by your side during the process and help you any... Provide me with evidence that the email was sent, StubHub was to! Being granted your refund is if you let DoNotPay request it for you mce-'+resp.result+'-response '.hide. Told me stubhub charged me for cancelled order contact PayPal, even though they promise the return of money for canceled events, it!... Telling me i will be able to protect your Identity and bank account cyber... The seller made a typo on the sale of a sale DoNotPaysvirtual credit card disputes to recoup cash StubHub a. Were not but when it can be by your side during the process help! Works as a mediator between ticket buyers and sellers but holds no inventory there a way out of this may... Sit back and relax while we do the work venue, Ticketmaster etc financially solvent folder... Charged a 15 % Fee, and them i did not, they gave me PayPal! Must be from a long time ago as StubHub has not paid before event. Contents of this site may not be refunded in money and there two! Are charged a 15 % Fee, and when asked to provide me with that! Stubhub to help me out made a typo on the sale of a sale for are! On StubHub was unable to this article with your feedback it for you does have they! 501 ) 682-2007 does anyone know if the person gets their money back after cancelling a automatically... Your password late to get a refund. $ 110 to credit card and proceed worries! So my tickets were listed for $ 275 a piece, and when asked to provide me with that...