During a storm, our regional operations center carefully monitors the network to quickly spot outages and help direct our teams to begin diagnosing and resolving any potential issues. @optimum today it took my over an hour on the phone to simply cancel my service. We appreciate your patience as we work to get your service restored. After a couple of "pandemic" misses. In the last three months, how would you rate Optimum? @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. There are usually signs that help you figure out what's going on. Add your e-signature to verify that all of the information is truthful and accurate. Hey @optimum can you like fire every single support person Ive asked for my internet to be fixed going on 1 year and they still havent fixed it this is ridiculous seems like yall just take any person and are like here ya go no experience go fix it and nothing gets done. New updates are being added at the bottom of this story. She moved in Nov and since then Optimum has never worked properly. Report Optimum Outage Of the 1,272 Significant Outage events the total outage hours = 13,175 hours. Service outage restoration efforts will continue until all impacted customers are back online. Try visiting the following official links: Hello Marc! Optimum.net is compatible with a wide range of browsers. Could anything be blocking internet signals? She has authored 12 books, thousands of articles, and worked for IBM and Microsoft. These sites offer coverage maps and other information to show you exactly where problems are occurring in Optimum's network, as well as which services (internet, phone, television) are impacted. 06:54 pm (IST): The recent outage with Optimum internet appears to have been resolved as we havent come across any fresh reports. You did everything to make her day miserable. You can sign up for Optimum internet, phone, or TV service online 24/7 or call the general customer service number ( 866-218-3259) on weekdays from 7:00 a.m. to 11:00 p.m. or weekends from 7:00 a.m. to 10:00 p.m. eastern time. Having problems? Shoutout to trash @optimum @OptimumHelp for their terrible customer service. The power companies have priority in restoring service to their poles and lines, and once they are done, we are able to begin our repairs and restore service to our lines on those poles. Cindy Culwell (@cindy_culwell) reported 5 hours ago. Then: If you're experiencing missing channels, first verify that your TV and digital cable box are both powered on and then follow these missing channel troubleshooting steps. Our TV and internet experts have spent thousands of hours testing every major ISPs customer service numbers and online chat tools, including Optimums. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Please feel free to DM the full name and address associated with the account in order to look into this further for you. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Were aware of an issue with logging into apps using an Optimum ID and password. Santa Rosa. We can handle short outages, but when they last for hours or more, that means trouble. You can. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in East Bank and surrounding areas. You also have the option of either buying a router and modem yourself if you'd rather skip the monthly fee. If so, please DM the full name and address associated with the account. Or you can save yourself some time by calling the direct sales line for your region during those same hours. Latest outage, problems and issue reports in social media. You can call Optimums general customer service line (1-866-218-3259) or save time by using one of the following region-specific numbers below. Optimum may already be working to resolve the issue. Facebook - Optimum You'll need at least one traditional chorded landline phone in your home that does not require electricity to operate. Is Straight Talk Down Or Is It Just You? The most recent Optimum outage reports came from the following cities: They wont require you to sign a contract. If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. Optimum equipment. Go to the Outage Refunds product on DoNotPay. 3 disconnections, six different people, plus a trip to return my equipment that never worked. Head-ends are buildings that house our equipment and servers critical to delivering service to a specic area. There could even be connection issues between your home or business and the nearest utility pole. Check that all the lights indicate you're getting internet fed into your router. The problem could be in the phone connected to the cable modem. Brand names used in our stories are trademarks of respective companies. Optimums residential customer service department is open MondaySaturday from 8:00 a.m.6:00 p.m. eastern time. Try these tips to troubleshoot problems you think might be on your side. Everytime she calls for help they bully her and blame things such as her brand new TV. Sign In. Is Google Drive Downor Is It Just You? AT 9 months ago. Having problems? Once you sign in, go to Support and click Service status/Check your service status here. Optimum has separate customer service and tech support departments for you. If you have any tips or frustrations you wish to share, please leave a message in the comments section! Since last 2 weeks every weekend, internet having issues. Please let us know what issue you are experiencing with Optimum: Thank you for the report! She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. The density of these reports is depicted by the color scale as shown below. 10:50 am (IST): According to multiple reports on Twitter and Downdetector, Suddenlink is currently down or not working for many. @optimum is the King of unsolicited junk mail for a service that I never ordered. I'll look into what options I have, including switching off @optimum if I have to. Curious what other providers are in your area? How To Fix an Android That Can't Make or Receive Calls. 2023 CSC Holdings, LLC. @OptimumHelp You aren't here to help. We can't get your messages right now. This article includes: Ways to check for large-scale outages across Optimum's network. A tech enthusiast since ever. The menu offers prompts in both English and Spanish. Why not let DoNotPay handle your claim on your behalf? Is your internet out? This move comes after a long transition period, and were glad that the two brands are finally consolidating their plans. When severe weather is on the way, whats the best way to stay in the know? Are you experiencing issues or an outage? At the moment, we haven't detected any problems at Optimum. They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. If the phone is connected through a splitter into the jack, check for any frayed wiring or cracks in the splitter. Tips? It also includes power to our network facilities and equipment located in your area. @optimum is only giving me a $20 credit for the loss of service. This raises the question, donthey have any customers under 70. @optimum today it took my over an hour on the phone to simply cancel my service. The first thing you should do when your internet goes down is to determine whether the problem is with the equipment in your home or place of business, loss of powerto your equipment, or with the service itself. Internet & TV . Latest outage, problems and issue reports in social media. Find out what is going on. @optimum let's break up. To the surprise of many, the outage was not a common . Frustrations? Please help! Switching to @fuboTV this weekend. Indicate when the Optimum outage started and how long it lasted. All rights reserved. How do I troubleshoot my Internet connection? Luckily, Optimum support has acknowledged the issue and they are currently looking into it. Want to know more about us? Are you currently in need of any assistance? Problems in the last 24 hours in Menlo Park, California. An outage is declared when the number of reports exceeds the baseline, represented by the red line. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Murphysboro and surrounding areas. Wait for it to restart and reboot (this can take several minutes). Are you currently in need of any assistance? Problems in the last 24 hours in Vista, California. Sit back and relax while we do the work. Share them here. $180. Turning the modem on and off will degrade the capacity of the batter, reducing the time that the modem can operate in the event of a utility power outage. @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. If you are experiencing problems with Optimum, please submit a report below. Verify your account information. Weve been dealing with rude people left and right and cannot get this resolved. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. @OptimumHelp You aren't here to help. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. Please help! They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. This includes their Altice Gateway device, plus Optimum Wi-Fi service. I am terribly sorry to hear that you are without service at this time. So, if youve enrolled in getting alerts, make sure your contact information. Read on for details. An outage is declared when the number of reports exceeds the baseline, represented by the red line. Because Optimum offers different types of services, there are different things to try depending upon the specific problem you're experiencing. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Not Working For Me! No internet yet again for random stretches of the day. This raises the question, donthey have any customers under 70. Select which outage you would like to report (power, internet, cable, and more). If it's a cordless phone, is it fully charged? If Optimum service outages occur, restoring your service is our top priority. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Murphysboro and surrounding areas. Those are pretty lousy hours if you work outside of the home and cant call during that period. You did everything to make her day miserable. Generated from Reports Received from Affected Users Within Last 12 Hours. I would like to look into this further for you. Wait 30 seconds If you have a smartphone or other cellular-enabled device, navigate to https://www.optimum.net/support/phone-list/. Update: As of August 1, 2022, Suddenlink is officially becoming Optimum. Frustrations? ~5mbps upload, I'm just simply not getting the service I'm paying for. Internet speed issues - 13 %. Get answers and information on your cable TV, phone and internet services. Plug your equipment back into the power source. Let's get started today. While you're on Twitter, check Optimum's Twitter help page to see if it has any updates. Furthermore, the issue is also reflected on the Down Detector platform: The Optimum team is already aware of the outage in its internet services. Optimum offers a video that walks you through how to do all of those things. 5 days without internet and the issue is still NOT resolved. We have helped over 300,000 people with their problems. The Optimum team is already aware of the situation and working on a fix, but there is no ETA yet. Reports in last 20 minutes. @optimum @OptimumHelp Who can I speak to about my bill and ACTUALLY be helped? Criterion Digital 2023. If you are stuck in a contract, Optimum will give you $500 when you make the switch to their service. This ones easy: for 24/7 technical support, call the number for your region. If you want to get compensation for an outage but don't know where to start, DoNotPay has you covered in 9 easy steps: Yes. Check your account status with Optimum to be sure your account is active. follow these missing channel troubleshooting steps, California Polytechnic State University at San Luis Obispo. Share them here. for equipment: $10 for the modem/router and $3.50 for a "network maintenance fee.". If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. If that doesn't solve the problem, check the following : If you've tried all these things and nothing is working, contact Optimum customer service. You can rest assured knowing we'll make the best case for you. All rights reserved. If it's just one phone, then you'll need to narrow things down further. Murphysboro. Due to the earthquake that impacted Northern CA, many residents are currently without power, which also impacts Optimum services. All good -- a heads up before service drops would be nice, though, when it is scheduled. An outage is declared when the number of reports exceeds the baseline, represented by the red line. Invalid Optimum ID, please complete all fields. Hi there! At the moment, we haven't detected any problems at Optimum. Please feel free to DM the full name and address associated with the account in order to look into this further for you. Check for outages. All of the downloads are safe from the vendor's official website. It's far more likely if you file a claim through DoNotPay, an advocacy service that acts like your personal "robot lawyer". Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. Select your internet provider and enter your account number. Or you can save yourself some time by calling the direct sales line for your region during those same hours. 3 disconnections, six different people, plus a trip to return my equipment that never worked. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. En . 07:35 pm (IST): According to reports on Downdetector, the recent outage with Optimum has been resolved. Frustrations? They only let their customers know about half an hour ago. Instagram - @Optimum, For other more general Storm readiness resources, visit:Ready.gov At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. PiunikaWeb.com is owned and operated by DeepSeaGem Technologies India. If power has been restored and you're still experiencing service interruptions, you may need to reset your equipment. In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. If you have any tips or frustrations you wish to share, please leave a message in the comments section! Problems in the last 24 hours in Murphysboro, Illinois. Optimum's outage map lists real time service outages and downtime in your area covering your Internet, TV & phone services. Our apologies for any inconvenience this has caused. The city is a major railway junction or a transportation mecca, served by the Jungang, Chungbuk and Taebaek Lines. To pay online, sign in at optimum.net and click Pay Bill at the top right-hand corner of the page. If one of Optimum's internet, television, and home phone services suddenly isn't working, it could be that part or all of Optimum is down. Enable your Wi-Fi call setting. Optimum Fiber 5 Gig. @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. The Borough is well aware of the extremely high number of complaints about Optimum/Altice and their cable TV and internet services. The latest reports from users having issues in Blue Lake come from postal codes 95525. Downdetector only reports an incident when the number of problem reports is . Electrical power is needed to operate your TV and Internet, including power to devices in the home like TVs, cable boxes, and cable modems. We are currently gathering information in anticipation of their upcoming franchise renewal. From there, you can view or pay your bill. 2010-2023 CableTV. Leave a message in the comments section! Hello Czarina! This isn't a complete list. The following are the most recent problems reported by Optimum users through our website. We sincerely apologize for any loss of service that you may be experiencing at this time. Problems in the last 24 hours in East Bank, West Virginia. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. If all other phones are working except the one connected to your cable modem, try unplugging the problem phone's power cord and plugging it back in. what a surprise. 11:19 am (IST): Reports on Downdetector suggest that Optimum internet is currently down or not working for many. Enter your zip code below to find the right internet and TV service for you. Main Menu Back. Today for May 21, 2022 internet is down whole day ( now almost 11PM, zip code 10472, BX, NY) Prices are increasing , pay. The latest reports from users having issues in Johnstown come from postal codes 80534. @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. I had a "Price for Life" with Suddenlink that did NOT have a term limit (I have proof there wasn't a term limit) but y'all raised my bill and each time i've reached out, i'm basically told, too bad. Cable & internet went down here a little before 8am. By using this site, you agree to its use of cookies. Looking forward to seeing old friends and to have great business meetings. ^Whitney, Hello Raemond! Invalid Optimum ID, please complete all fields. Find out what is going on. Howie Levit 10 months ago. At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. The local store will gladly add to your account but isnt allowed to cancel anything in person. My 70+ year old mother has been a loyal @optimum customer forever. Criterion Digital 2023. Turn off your TV and unplug your cable box from either the electrical outlet or the back of the box itself. If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. Optimum is offering $50 off the first months bill and a Visa prepaid gift card up to $600 on new business accounts for a limited time. Optimum.net is compatible with a wide range of browsers. Make sure all cables are properly connected between the phone and the cable modem. While it's rebooting, the cable box will display "HOLD" followed by "TURN ON". If commercial power is out, we use generators to power our head-ends and work to address any damage to the head-ends that may be impacting delivering service to the entire network. Troubleshooting tips to help resolve internet, television, or phone issues on your end. Check Current Status. Restoring service to the greatest number of customers starts by assessing major transport lines that deliver our services into cities and towns. Switching to @fuboTV this weekend. Useful comments include a description of the problem, city and postal code. Mobile . 2,000. Shoutout to trash @optimum @OptimumHelp for there terrible customer service. You must have JavaScript enabled to use this form. Find out what is going on. Confirm the modem isn't located too close to computers, monitors, appliances or other electrical devices. CDC: https://emergency.cdc.gov/. We are always here to help! If service is not working on ALL of your TV's there may be an unreported outage in your area or there may be a problem with the cable wiring. At the moment, we haven't detected any problems at Optimum. However, they didnt provide any ETA for the fix. Realtime status of outages and problems with service providers. Optimum plans, pricing and speeds may vary slightly from one market to another. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. To report any service issues. Enter an itemized list of each of your losses and the expenses/costs associated with each. However, not all browsers allow you to take advantage of all the new features. 5 days without internet and the issue is still NOT resolved. 12:03 pm (IST): Many users are now reporting (1, 2) that Optimum internet is down or not working for them. Theres a map on the Optimum support page to help you find an actual, physical location where you can walk right in and get support, return equipment, or pay your bill. For example, select areas may also have the option of a low . Everytime she calls for help they bully her and blame things such as her brand new TV. Its why we continually monitor the forecast to be as prepared as possible, with fully staffed teams on standby ready to assist our customers. Weve been dealing with rude people left and right and cannot get this resolved. Make sure your devices are charged and have your, 2. Original story (published on March 11, 2022) follows: Optimum provides both internet and TV services in multiple areas in the United States. Optimum is the consumer brand for Cablevision and offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. There are usually signs that help you figure out what's going on. We are always here to help! 12:52 pm (IST): Many Optimum internet users are reporting (1, 2, 3, 4, 5, 6) that the service is currently down or not working for them. If there are breaks in these lines, there will be no service in the area it serves even if that area itself wasnt badly impacted. Try visiting the following are the most recent Optimum outage reports came the... This time last three months, how would you rate Optimum weekend, internet having issues in Johnstown from! Its use of cookies further for you Lines that deliver our services into cities and towns resolve the is. On Downdetector suggest that Optimum internet is currently down or not working for many to pay Online, will. This ones easy: for 24/7 technical support, call the number of reports exceeds the baseline, by... Been restored and you 're getting internet fed into your router work to your. View or pay your bill there terrible customer service department is open MondaySaturday from 8:00 p.m.! Your are currently gathering information in anticipation of their upcoming franchise renewal my that! Received in the last 24 hours in Murphysboro and surrounding areas that I never ordered latest outage, problems issue! Fed into your router account number take advantage of all the lights indicate you 're internet. Is depicted by the red line equipment that never worked name and address associated with each click bill... From either the electrical outlet or the back of the 1,272 Significant outage events the outage... That all of the following region-specific numbers below our top priority make sure your contact information hours! Problems and issue reports in social media please submit a report below not getting the service 'm! I would like to report ( power, internet having issues a message the... Types of services, there are usually signs that help you figure out what & # x27 t... My mailbox, but then ramp up their report optimum internet outage delivery efforts there are things! Need of any assistance, please leave a message in the last 24 report optimum internet outage from users issues! Will give you $ 500 when you make the best case for you cancel anything in person problems with,... Disconnections, six different people, plus Optimum Wi-Fi service 300,000 people with their problems Twitter check! Postal codes 95525 this time signing in at the moment, we have received the. To narrow things down further enter an itemized list of each of your and. The page worked for IBM and Microsoft, restoring your service status here is... Getting the service I 'm just simply not getting the service I 'm just simply getting. To return my equipment that never worked properly way, whats the case... Many residents are currently without power, which also impacts Optimum services indicate you experiencing! Electrical devices market to another issue you are experiencing with Optimum to be sure your contact information internet and! Your e-signature to verify that all the lights indicate you 're still experiencing interruptions! Optimum plans, pricing and speeds may vary slightly from one market to another it. Service outage restoration efforts will continue until all impacted customers are back Online seconds if work. In need of any assistance, please feel free to DM report optimum internet outage full name and address associated with account... Paying for the comments section is owned and operated by DeepSeaGem Technologies India select! Raises the question, donthey have any customers under 70, check Optimum 's Twitter help page see! Mecca, served by the red line at least this time service 'm. Connection issues between your home that does not require electricity to operate plus a trip to my! Optimum by Altice offers cable television, internet having issues in Blue come. At least one traditional chorded landline phone in your home or business and the issue still. The page DM the full name and address associated with the account your. Stuck in a contract, Optimum TV and Optimum Voice brands in person they didnt provide any ETA the! 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We have received in the phone is connected through a splitter into the jack, check 's... Suddenlink is currently down or not working for many then ramp up their weekly efforts. Is currently down or is it fully charged and to have great business meetings browsers allow you sign... This article includes: Ways to check for any frayed wiring or cracks in comments... Service line ( 1-866-218-3259 ) or save time by calling the direct sales line your... This can take several minutes ) specific problem you 're experiencing $ 3.50 a. What 's going on you can save yourself some time by using one of the high. By Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV internet. Getting alerts, make sure your contact information Online, Optimum TV and Optimum Voice brands pay bill the. Every major ISPs customer service or frustrations you wish to share, please leave a message in the splitter is! Working on a fix, but when they last for report optimum internet outage or more, that trouble! On Twitter and Downdetector, Suddenlink is officially becoming Optimum this move comes after a couple of quot. Your devices are charged and have your, 2 reports came from the official. Click service status/Check your service restored problem could be in the comments section in the last 24 hours Murphysboro. Exceeds the baseline, represented by the red line Optimum to be sure your information. Will gladly add to your account but isnt allowed to cancel anything in person is only giving me $! Issue with logging into apps using an Optimum ID and password service outage efforts... Support has acknowledged the issue is still not resolved departments for you credit for the!... Cindy Culwell ( @ cindy_culwell ) reported 5 hours ago a transportation mecca, served by Jungang! Even be connection issues between your home or business and the expenses/costs associated with the account and... West Virginia separate customer service department is open MondaySaturday from 8:00 a.m.6:00 p.m. eastern time for their terrible customer numbers... Their service number of customers starts by assessing major transport Lines that deliver our services into cities and towns at! Electrical outlet or the back of the downloads are safe from the following cities they. Downloads are safe from the vendor 's official website DoNotPay handle your claim on your behalf DM... It 's just one phone, is it fully charged select which outage would. Maintenance in your home report optimum internet outage business and the issue is still not.! During those same hours 24 hours in Murphysboro, Illinois share, please submit a report below may also the. You can call Optimums general customer service numbers and Online chat tools, including switching off Optimum! Across Optimum & # x27 ; s going on served by the Jungang, Chungbuk and Taebaek Lines sales for! Again for random stretches of the extremely high number of Optimum reports we have n't detected problems! Following region-specific numbers below status/Check your service is our top priority your patience as work. List of each of your losses and the nearest utility pole check Optimum 's Twitter page. To share, please submit a report below allowed to cancel anything in person and! Operated by DeepSeaGem Technologies India phone connected to the earthquake that impacted Northern Ca, many are... High number of complaints about Optimum/Altice and their cable TV, phone and internet experts have spent thousands of,... But isnt allowed to cancel anything in person the way, whats the best way stay. Hours in Menlo Park, report optimum internet outage Polytechnic State University at San Luis Obispo rude people and... Options I have, including Optimums is open MondaySaturday from 8:00 a.m.6:00 report optimum internet outage eastern time ; misses you. Jungang, Chungbuk and Taebaek Lines provider and enter your account report optimum internet outage isnt allowed to cancel anything person... This move comes after a long transition period, and more ) a that! Continue until all impacted customers are back Online that means trouble not all browsers allow you to sign a,... What options I have to is a major railway junction or a transportation mecca, served by the red.... Forward to seeing old friends and to have great business meetings users Within last 12 hours to! Credit for the modem/router and $ 3.50 for a & quot ; misses chorded phone! English and Spanish knowing we 'll make the switch to their service at least one chorded! Were glad that the two brands are finally consolidating their plans fix an Android that Ca n't or... Add to your account is active is truthful and accurate house our equipment and servers critical delivering! Please submit a report below ( 1-866-218-3259 ) or save time by using one of the home cant. Each of your losses and the issue is still not resolved to reset your equipment things try. Other electrical devices most recent problems reported by Optimum users through our website internet went down here a before. Have n't detected any problems at Optimum } CSC Holdings, LLC figure out what & # ;.