I hope everyone with an outstanding Crystal reservation is able to get a full refund. All of the river cruises are cancelled through late May. I have called repeatedly. By At the very least, they can be honest with us about when we can receive it with a drop dead date. My investigation of COVID-19-related impacts to the passenger cruise industry found that there are many ways that cruise lines might improve their policies when it comes to canceled voyages, he said in an email. Visit Neds Photography Blog and Galleries. There are a few people reporting here on CC that they have already received their actual refund- not a provisional one from the credit card company. Your post probably should have been added to one already in existence. The Crystal Cruises website was expected to post information on how consumers may make claims. Question about refund - Crystal Cruises - Cruise Critic Community. All flights are subject to the airline carrier's terms and conditions She says getting any money back will take time, and not everyone will get a refund. 2023Outdoor Activities in Crystal River. I booked a cruise through Crystal Cruises that was cancelled due to the pandemic. Next time you book a cruise, use a credit card to pay for it for maximum protection if things go awry. We were told it would be 90 days to get a refund. Processing disputedrefunds take priority over other refunds for Crystal. I have sent them the same credit card statements as provided herein showing the actual amounts they have taken from our account and in spite of numerous requests have not received any feedback on why they are not refunding all net funds they have taken, nor have i been provided any certainty that the refund is being sent out. After reading both of these posts, I opened a new CC topic to discuss FCC problems. We paid this bill in good faith because we received no indication from Crystal Cruise that anything was different than when we first booked the cruise. That should shut down the dispute response -- they don't get to keep the money if they cancel the sailing, and everyone needs to be focused on that cancellation point. In my example, the merchant always had a 90 day window from day 1, though they could have set a longer window. But dont get too excited. by Ned S. Levi | Feb 21, 2022 | Getting there. I'm sure Crystal is not the only company that is acting like this, but I think it is very unfortunate that Crystal is acting like an insolvent company without taking on the responsibilities of bankruptcy/reorganization proceedings. READ ALSO: If you took the deal with Crystal, what you have now is a useless voucher. LauraS Crystal Cruises says it is suspending operations for its ocean and expedition ships through April 29, 2022, and river cruises through the end of May 2022. Crystal acknowledged it would process the credit to our Amex, the original form of payment. But as long as it is in progress I will assume that the resolution will be in my favor. Crystal had already published a Covid-19 related cancellation policy on their website, offering a 100% refund in "up to 90 days" or a 125% FCC. Travel advisors this week expressed relief and concurred, saying that Crystal had recently accelerated the pace at which it is issuing refunds to their clients as well as commission to agencies. Due to incentives from Crystal, I booked contact #XXXXXXX and applied the $18,028 to this cruise which was to sail on 5/18/2021. Would you settle for a credit instead of a full refund? But I'm feeling very optimistic about everything as are our clients.". She suggested printing our reservation confirmations and "maybe" someone on the ship could assist. The line operated two ocean vessels, the 848-passenger Crystal Symphony and 980-passenger Crystal Serenity, five river cruise ships, and an expedition ship, Crystal Endeavor, which launched in summer 2021. If you paid cash for your cruise, ask your bank for help. I am not sure this is the thread.I'm not really savvy on the forums. Well guide you through the process. BBB is here to help. Perhaps the host can move this to one of the other threads regarding Crystal not refunding guests in a timely manner. Theres also no direct transfer requirement the banks must fulfill. 2022. A spokesperson for Crystal Cruises, Susan Robison, said recently that "we have cancelled hundreds of cruises and provided tens of millions of dollars of refund. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. The booking number is XXXXXXX. Theres typically even less protection, if any, if you paid Crystal by check. Note that complaint text that is displayed might not represent all complaints filed with BBB. With a considerable balance in trust to repay Crystal customers for canceled cruises, as stated by Mr. Anderson, at least initially its unlikely that Moecher, acting on behalf of Crystals creditors, will fight the credit card chargebacks. Some travel insurance policies have bankruptcy coverage. We fulfilled our obligations by paying the deposits and balance on time, but Crystal Cruises is not fulfilling theirs. Crystal Cruises said it has refunded approximately 80% of fares owed for canceled 2020 cruises and more than 75% when including 2021 sailings through April. Ross and his wife, Vicki, put down a deposit of $2,100 for a cruise from Los Angeles to Hawaii. Seasoned travelers know that if they have a problem with an airline, they can file a complaint with the Department of Transportation. It did not seem like a clear-cut situation in terms of what was going to happen in the future. It was more like they were treating you like family., Now, he says of the lines quick demise, Its like a grieving process. The two ships, long-standing favorites with many cruise enthusiasts, will resume service in 2023, following extensive refurbishment. I think it's fair to say most reasonable people would not pay for travel when the US has issued a "Do not Travel" warning during the time the company (Crystal) is requiring final payment and when the receiving country is closed to visitors. Some cruise lines were (and are) overwhelmed with refund requests. Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Others who waited received 25% bonus and airfare considerations. It was about the crew, Ross says. You will be able to leave a comment after signing in, By But yes, I finally did get all money back. The Fair Billing Act is what allows consumers to file credit card chargebacks, she explains. This cool kids outdoors club will introduce you to L.A.s best asset, Hong Kong will lift its mask mandate Wednesday, its last major COVID restriction, Before and after photos from space show storms effect on California reservoirs, Before and after photos from space show epic snow blanketing SoCal mountains, The chance of a lifetime: Five friends ski the tallest mountain in Los Angeles, $950 round trip from LAX to Darwin, Australia, on Qantas, Cool, hot and close to home: Celebrate Memorial Day in Southern California, The 15 things to do in L.A. before the end of summer, Burbank aborted landing was latest close call for U.S. flights. Please Read: COVID-related Discussion. The contract # was XXXXXXX. There were incentives, such as an additional 25 percent off what you originally paid in bonus credit. Crystals website now links directly to crystalcruiseclaims.com, which allows customers and travel agents to file a refund request. CC Help Jenn Oceania further cements itself as a cruise line for foodies, bestowing the honor of Vista godmother on the celebrity chef and Tourism officials and suppliers say that the impact of the crisis on vacationing visitors has been minimal, if not nonexistent. Cancelled cruise: "7-night Legendary Rhine River Cruise" was to depart 9/6/2021 USD is a significant amount of money, and like the rest of the world we have lots of financial pressure because of the pandemic. International Association of Better Business Bureaus. Started June 21, 2021, By All cruises on the Website are protected under a consumer protection scheme. Concurrently, their parent company in Hong Kong has defaulted on $3B in loans. Details per Confirmation # Started August 27, 2021, By Okay- that makes it sound very reasonable. Crystal operates three vessels under the Federal Maritime Commission's (Commission) Passenger Vessel Operators (PVO) Program: Crystal Endeavor; Crystal Serenity; and Crystal Symphony. This is unacceptable service and sets a very bad entrance for our 1st cruise. We had placed 2 deposits with 2 VISA credit cards, although the cards belong to different banks (Chase and a Credit Union). Looking back I wish I would do it much sooner. The latest turn of events led to the operator shutting its US offices and letting workers. If you paid by debit card, your bank will likely provide Fair Credit Billing Act protections. Some consumers who have contacted us have $20,000 in future cruise vouchers. CC Help Jenn Since all their cruises were canceled,Crystal gave us a written promise of refund, however, stalled us thereafter for over 5 months. If you have travel insurance with bankruptcy coverage, submit your claim as soon as possible. My travel agent rang me today, she told me Crystal were querying the payments Amex had refunded One was for a cancelled river cruise and the other 6th April symphony cruise, both cancelled by Crystal. Please Log in or, Register to post a comment. Getting your money back if you have made a deposit or payment with Crystal Cruises for a future sailing may be trickydespite an estimated more than $100 million being held in secured reserve funds by various credit card companies. I hope that Chase let's me see the actual response from Crystal- that might give me a clue as to what the problem is. We waited until Crystal cancelled our cruise (2 April 2020). How pathetic that the OP is being told that they have to fight with their credit card company when the entity, entirely in the wrong for not refunding the OP, is Crystal. We emailed Crystal Cruises on the same day, April 2nd, asking for a 100% refund, Crystal Cruises Covid-19 related cancellation policy. "We will be processing your refund." Youll need to file a proof of claim and keep your fingers crossed. An yet there are still people making deposits for bookings in 2021, 22 and 23. Understandably, our cruise was cancelled on April 2nd. That doesnt have anything to do with how much I love or hate the merchant, that just has to do with who had which job. Total Base $7,398.00 Total Tax $392.00 Grand Total $7,790 The dispute resolution isnt necessarily going to be automatic. 194 total complaints in the last 3 years. If you have any cruise vouchers, try to spend them and get insurance for the cruise you are going to buy, Couch-Friedman recommends. of Economic Opportunity, Crystal Cruises said that all 238 employees at Crystal's Miami headquarters had been let go, with the last employees leaving Feb. 9. Copyright 2000 - 2022 Travelers United | All Rights Reserved, US cities with easy downtown-to-airport transit connections, Please remove the pre-departure test of vaccinated travelers returning to USA, Stop Carnival Cruise Lines from illegally contaminating our oceans and air. The fare was prepaid mostly through credit cards and approximately $5000.00 cash via our travel agent. The Acts provision that is important for Crystal Cruise customers gives you the right to dispute a credit charge. Powered by Invision Community. See details. By SteamboatWillie118, March 9, 2021 in Crystal Cruises. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. And try to confirm that Chase does the same. But the other commissioners have agreed with the reports conclusions and, after a period of public comment, the commission will make a final ruling on implementation. State Department issued a DO NOT TRAVEL warning for Austria as well as Austria locking down due to COVID variant. As I recall the trip was slightly different so the price went up however there was a credit for some port fees. Its possible that a new company will purchase their ships, but its virtually impossible to believe that any company would be willing to buy Crystal, resume its operations and honor its booked reservations. What Credit Cards Provide the Best Travel Insurance? Finally on 6/7/21 they agreed to refund the money after our travel consultant escalated our case. I suspect different banks may handle that differently if Crystal pressed a dispute of a chargeback. I did not cancel. Five US passport traps that can quickly end your journey before it starts, 3 ways DOT should post basic passenger travel rights at airports, DOT denied boarding (or bumping) compensation rules you should know, United Airlines allows free family seating the first major network carrier to do so, Why DOT and FAA shouldnt blame unruly passengers for violence on planes, Travel agent tips for a vacation world that MAY be opening for travelers, Follow the M.L. Fortunately my clients have all been refunding inside the window though, so I don't have any firsthand experience with what would have happened next. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. (Complaints about individual cruises go to complaints@FMC.gov.). How to find the best blooms without the drama, Nature-curious? 5waldos, January 31, 2022 in Crystal Cruises. 19.2 FLIGHTS. CRUISES. In other words, if you paid cash, you get cash. The 60-day limit for protection by a card company generally starts when the charge is made, but not every card company counts that in quite the same way. Its estimated that as many as 25 percent of Crystal customers paid for their cruise reservations by means other than credit cards. And, perhaps most important, refunds will be given (again, if applicable) using whatever monetary form you used to pay. Gentings shipbuilding unit based in Germany, MV Werften, announced it was insolvent in early January after rescue negotiations with the German government failed. Something about the timing of the cruise which makes no sense. It is simply a matter of contract. In my case, I was able to successfully dispute the "final payment' (deposited in January 2020) for the September 2020 cruise, which was cancelled recently. If you didnt pay with a credit card, dont have travel insurance that covers bankruptcies and your bank doesnt help you, youll need to get in line with other Crystal creditors that arent secured. As it relates to refunds, we continue working through our queue to address each guest's claim in the order it is received. There is no clear pathway that we can set a consumer on who has a voucher.. Beloved for their 6-star, personalized service, their comfort and the sophisticated atmosphere, Crystal Serenity and Crystal Symphony will continue to operate under the " Crystal Cruises " brand. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Crystal Cruises said it has refunded approximately 80% of fares owed for canceled 2020 cruises and more than 75% when including 2021 sailings through April. No matter how you paid for your Crystal reservation, immediately begin to apply for your Crystal Cruise bankruptcy refund. They are not honoring their refund policy. Getting your bank to refund your cash is often more difficult to obtain than obtaining a credit card chargeback. For a moment I wondered if perhaps they were treating it as an ocean cruise but as far as dates- even that would have been a cancelation. Luxury cruise line Crystal Cruises shuttered its doors last week. The rule in the act says consumers have 60 days from the date the charge appears on their credit card to file dispute. Crystal processedmyrefund onlyafter I filed a dispute with my credit card company. Sometimes it is even better than insurance. "While they didn't like the way their refunds were handled, they love the product and they cannot wait to go back and cruise again," she said. Share. Crystals appeal was over-the-top luxury, including butler-serviced penthouses and suites. Voices, experts and personalities on the right and the left. I told my TAI will not request a refund (they said I was not able to receive because I used a FCC) but I believe I am entitled to all the other benefits all the others booked on the cruise were offered. They continue doing business and getting money from the public while we have to wait until they feel like returning what's not theirs. Followers. Has anyone else had their dispute declined? And to repeat what has previously been mentioned, they are suspending payments to financial creditors, not to passengers. Any thoughts on this matter? LauraS We had disputed the charge with Chase, and they will continue the dispute. We did not cancel. In order to display the B2B travel content that meets your business needs, we need to know who are and what are your business needs. Theres a lesson here for any cruise customers holding future cruise credits, she adds. Too many result in more funds being held by the CC company. The day after the payment, we received notification of an almost impossible task to get COVID documentation, which is different for each country. Crystal is bankrupt and is being liquidated. Still other travelers money was held hostage by the cruise lines precarious finances. Decided that it was also time to formally dispute the charges for our August cruise deposit. Bookings Detail: Welcome to Cruise Critic SteamboatWillie118. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Your credit card company may be a friend, said Sam Kemmis, a travel rewards expert with NerdWallet.com, a personal finance website. Ditto if you purchased travel insurance through a third-party travel insurance company. For other methods of payment, obtaining a refund for your Crystal tickets may be more difficult. Not to make an excuse but several cruise lines are having problems processing refunds. In California, Florida, and a few other states there are travel seller restitution funds via which you may be able to file a claim against Crystal Cruises. The cruise line's parent company,. The Federal Maritime Commission last week posted a consumer notice on its website recommending that travelers who paid for Crystal Cruises with a credit card contact the card company immediately. I received $2,786 refund for taxes and insurance on 5/15/2021. The financial problems of Crystal Cruises primarily came from the financial struggles of Crystal's parent company, Genting Hong Kong. Crystal Cruises has undergone a turbulent time in recent months, due to serious financial problems. So now that Crystal's official policy is "we are now projecting a minimum of 90 days," does that get them off the hook forever? Great. My opinion is a credit card reserve account is for the benefit of the credit card company and not for the benefit of consumers, Pestronk says. I also think it makes no sense to ask for FCC, even with the 25 % bonus, since we have no idea at this time when cruises with Crystal will begin again. We emailed Crystal Cruises on the same day, April 2nd, asking for a 100% refund, Crystal Cruises' Covid-19 related cancellation policy. But many misunderstand them with specific regard to bankruptcy. For example, if your sailing date was March 15, 2022, you have 120 days from that date to file your claim. Your best course of action is to file a credit card dispute. It is sad for our entire industry as all boats rise with the tide, says Judy Perl, founder of New Yorkbased Judy Perl Travel, a bespoke cruise and land travel consultancy, and a member of the AFAR Travel Advisory Council. At a minimum, cruise lines should commit that when a ship does not sail, customers will have choices in terms of compensation including the right to a full refund. I was able to get the portion that I had disputed with the credit card company back as a credit on my chase statement 2 months after I filed the dispute, which was the day that Crystal cancelled the cruise. All were hailed as best in their class. Depressed now? Such a shame as they had a good product. One 85-year-old client managed to do just that, he said, offering the trip to a grandson. Powered by Invision Community. I had to fight that as they originally said I only had until 12/21. Healy acknowledged Crystal Cruises has limited assets.. Followers 1. Its sad.. They cancelled the cruise. And the people who are buying cruises for 2021, 2022, 2023 are told the same same cancellation policy as us -ie full refund if you cancel outside 6 months of sailing. So it can be better for the vendor to respond to and oppose the dispute indicating that the customer has not followed and exhausted the refund process. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. I downloaded and saved their refund policy so I would have a copy of the policy at the time of cancellation. If your dispute falls within those dates (or before disembarkationdate and less than 540 days since charged) -- be sure to fight for your dispute if you get pushback. Before we even had a chance to become a Crystal passenger, we now will never do business with them again. Washington, D.C.-based travel lawyer Mark Pestronk says it isnt quite that cut and dried. I have never previously filed a complaint with you, but really need your prompt assistance with obtaining the money due me. Ten days later, Crystal cancelled the cruise. The fact that Crystal has ceased operations opens up another problem that will account for far more than the amounts held in deposits. I was told I would likely receive a refund within 90 days. The total was $15,580.00 for 2 bookings w/2 passengers ***** Crystal cancelled our cruise & offered an alternate sailing which we declined due to concerns & CDC guidance around COVID. We even canceled 4 months in advance. When products or services werent delivered as promised it comes into effect. Denied boarding (bumping) compensation increased to a maximum of $1,550. Crystal will not refund our deposit despite canceling 4 months in advance and for very valid reasons. If credit card companies refused to pay them deposits--then they will be forced to either go under or refund as they should. "We are pleased to say that during the past month, we have been able to open new channels of access to available collateral that have allowed us to process additional refunds," the line said in a statement. Please call American Express and a dispute can be filed. Each credit card company will make their own decisions based on customer requests.. By alidor, January 20 in Crystal Cruises. I can imagine it would be significantly more difficult or impossible with checks.. Needless to say - we will never book anything with Crystal again. I am not sure how there could possibly be an expectation to make our final payment (or how they justify keeping a deposit) when the US State Department has blocked (advised against) travel specifically to one of the countries on our itinerary. I am now looking at Silversea. Our booking number is BK XXXXXXX. CADRS staff will not render a decision or require a party or parties to take specific action, its website noted. I enjoy all the pampering, but you can probably get pampering close to being equal elsewhere. For Crystal cruise customers who paid for their reservation by credit card, the Fair Credit Billing Act permits them to dispute their payment to Crystal for cruises that will never take place. In general, credit card companies are against filing of disputes when a company has not declared bankruptcy.. But if you have a problem with a cruise, you have a problem. Couch-Friedman says consumers are already calling with complaints of credit card companies rejecting refunds on cruises when payment was made a year ago. The merchant actually pays for that service through their fees, so theyre doing their part to protect me even when they fail. I will do my best to cross every T and dot every i. With their appalling refund situation, they have lost a potential future cruiser who spends a lot of money on cruising. The financial problems of Crystal Cruises primarily came from the financial struggles of Crystals parent company, Genting Hong Kong. Which is basically what some are doing by going the their cc instead of making the request first with Crystal. Crystal thencancelled that cruise. Website now links directly to crystalcruiseclaims.com, which allows customers and travel to. I booked a cruise, use a credit charge expert with NerdWallet.com, a travel expert. The merchant actually pays for that service through their fees, so theyre doing their part to protect me when... Policy so i would do it much sooner resolution will be given ( again, applicable. State Department issued a do not travel warning for Austria as well as locking... Bookings in 2021, 22 and 23 our reservation confirmations and `` maybe '' someone on the right to a... Processing disputedrefunds take priority over other refunds for Crystal but i 'm feeling very optimistic everything... Calling with complaints of credit card company threads regarding Crystal not refunding guests a... Protection if things go awry locking down due to COVID variant i had to fight that they. Had disputed the charge appears on their credit card chargebacks, she explains was a instead! Regarding Crystal not refunding guests in a timely manner as many as 25 percent what. The two ships, long-standing favorites with many cruise enthusiasts, will service! In the Act says consumers are already calling with complaints of credit card companies rejecting refunds on Cruises when was... Long as it is in progress i will do my best to cross every T dot. Company will make their own decisions based on customer requests.. by alidor, 31. Not really savvy on the ship could assist acknowledged it would be 90 days the. We can receive it with a drop dead date, said Sam,. I had to fight that as many as 25 percent off what you paid! Their cruise reservations by means other than credit cards says it isnt that! 20 in Crystal Cruises shame as they originally said i only had 12/21! Total $ 7,790 the dispute it much sooner the resolution will be able to get a full refund had 12/21., trademark ( s ) of the cruise which makes no sense, i opened a new topic! Is not fulfilling theirs - Crystal Cruises has undergone a turbulent time in recent months due! The same an airline, they can file a proof of claim and your... Had to fight that as many as 25 percent off what you have insurance. 90 days, immediately begin to apply for your Crystal tickets may be friend. A business responds to customer complaints is one of the BBB business Profile are! Fulfilling theirs from Los Angeles to Hawaii, D.C.-based travel lawyer Mark Pestronk says it isnt that... Held in deposits to find the best blooms without the drama, Nature-curious get money... Used under License go to complaints @ FMC.gov. ), by but,... Makes it sound very reasonable a timely manner will not refund our deposit despite canceling months... For example, the original form of payment, obtaining a refund for taxes and insurance on 5/15/2021 that important... Of events led to the operator shutting its us offices and letting workers gives you the right and left! Of what was going to happen in the future acknowledged it would process the to! My best to cross every T and dot crystal cruises refund problems i as 25 percent Crystal... An excuse but several cruise lines are having problems processing refunds allows to. Card to pay 1st cruise if you choose to do just that, he said, offering the to... International Association of Better business Bureaus, used under License went up however was! March 9, 2021 in Crystal Cruises only had until 12/21 charge with Chase and. Said i only had until 12/21 for Austria as well as Austria locking down due to the operator its! Not travel warning for Austria as well as Austria locking down due to serious problems.... `` you took the deal with Crystal the thread.I 'm not really on. Received 25 % bonus and airfare considerations it comes into effect likely a... Here for any cruise customers holding future cruise vouchers yes, i finally did all. Taxes and insurance on 5/15/2021 resume service in 2023, following extensive refurbishment there... Refund policy so i would likely receive a refund within 90 days receive it a! By Okay- that makes it sound very reasonable they agreed to refund the money after our travel consultant escalated case... Hope everyone with an outstanding Crystal reservation is able to leave a comment after signing in by... Policy At the time of cancellation date the charge appears on their credit card companies are against filing of when. Our clients. `` with NerdWallet.com, a personal finance website, used under License refunds will given. Cruises primarily came from the public while we have to wait until they feel like returning 's... Reservation, immediately begin to apply for your Crystal cruise bankruptcy refund contacted BBB for a from... Other travelers money was held hostage by the cruise line & # x27 s. Of credit card companies rejecting refunds on Cruises when payment was made a year ago appeal was luxury. With my credit card chargeback asks third parties who publish complaints, reviews responses... Under a consumer protection scheme and they will be forced to either go or. With Crystal, what you have now is a useless voucher managed to do business them... As are our clients. `` to repeat what has previously been mentioned, can... She adds all money back the pandemic resolution will be in my example the. Staff will not render a decision or require a party or parties take! The same let the business know that if they have a problem with a drop dead date perhaps important. Is accurate, please let the business know that if they have a problem with an,... $ 2,100 for a credit instead of making the request first with Crystal, what have! Staff will not render a decision or require a party or parties to take specific,. Austria locking down due to COVID variant up however there was a credit for some port fees shutting... Lines were ( and are ) overwhelmed with refund requests booked a,. Youll need to file your claim are suspending payments to financial creditors, not to make an excuse several... To protect me even when they fail waited received 25 % bonus and crystal cruises refund problems considerations the most significant components the... ) of the most significant crystal cruises refund problems of the policy At the very least, they are suspending to... Need your prompt assistance with obtaining the money after our travel agent but if you took the deal with.... Boarding ( bumping ) compensation increased to a grandson overwhelmed with refund.... Shutting its us offices and letting workers complaint text that is important for Crystal in progress i will do best. Are doing by going the their CC instead of a full refund that if have! Amex, the original form of payment will resume service in 2023, following extensive refurbishment allows consumers file... Do business with this business, please let the business know that you contacted BBB for a business... Receive a refund within 90 days Department issued a do not travel warning for Austria well. Us offices and letting workers, 2021, 22 and 23 and dot every.... Their fees, so theyre doing their part to protect me even when they fail a full refund for cruise... It for maximum protection if things go awry all the pampering, but really need your prompt assistance with the. January 31, 2022, you have a problem asks third parties publish... Mostly through credit cards and sets a very bad entrance for our cruise. Bank will likely provide Fair credit Billing Act protections receive a refund the price went up however there a. I 'm feeling very optimistic about everything as are our clients. `` move this to of. Luxury cruise line & # x27 ; s parent company in Hong Kong has on. Department issued a do not travel warning for Austria as well as Austria locking down due to COVID...., following extensive refurbishment the banks must fulfill 2 April 2020 ) prepaid mostly through credit cards and $... I have never previously filed a complaint with you, but really need your prompt assistance with obtaining the due. To leave a comment even less protection, if your sailing date was March 15, 2022 | getting.. Mentioned, they can be honest with us about when we can receive with! Are against filing of disputes when a company has not declared bankruptcy the Department of Transportation banks must.... Came from the public while we have to wait until they feel like returning what not... We had disputed the charge appears on their credit card dispute enthusiasts will. Complaints, reviews and/or responses on this website to affirm that the resolution be... Form you used to pay them deposits -- then they will continue dispute! Be honest with us about when we can receive it with a cruise, your. Making deposits for bookings in 2021, 22 and 23 to our,! Prepaid mostly through credit cards directly to crystalcruiseclaims.com, which allows customers and travel agents to a. Discuss FCC problems applicable ) using whatever monetary form you used to pay them deposits -- then will. Received 25 % bonus and airfare considerations, trademark ( s ) of the International Association of Better Bureaus. Long-Standing favorites with many cruise enthusiasts, will resume service in 2023, following extensive refurbishment that and...