Something went wrong. so I just reset it again, and reconfigured the wifi, etc manually. Test results. Happened twice thus far. I was looking for the DSL stats and line performance. Once done connect it to your existing network using LAN port (not WAN port). The device is sim locked unfortuntely unlike telstra smart modem :(. Any help or guidance would be appreciated. The range is excellent, we don't need any wifi extenders for a four-bedroom house. We're on Internet Everyday 79 dollars (50/20) although we're on a $10 discount for the first 6 months. I could get a 4G data SIM for $15/month with unlimited data, albeit at slow speeds once past a certain limit. Recently, I started receiving an error message in my appleWi-Fi settings that I couldnt use private relay on the Optus network. Just need the SIM card. This includes but is not limited to voice service (if applicable), static IP (if applicable) and any speed upgrade on your home / small business broadband service (if applicable). Citrix still works. Even had a cable running across the floor to eliminate the (unlikely) possibility that wifi was somehow part of the problem. The modem w. I've been given 4 of these by Optus and each one has failed, the latest not even lasting 2 weeks. Any chance you can try other network sim? If that doesn't work then the firmware is most likely in the middle of a staggered roll-out (they update about 20,000 units per day during that phase), so it might be days or weeks before a user initiated forced update will work. am talking about the Telstra phone service provided over NBN not a third party VoIP provider. So, just because a scanner says "Closed" does not actually prove that its closed. Tested my laptop via telstra hotspot on my ph got in straight away. We independently review and compare Sagemcom F@ST 3864V3 OP (Optus) against 28 other nbn modem-router products from 11 brands to help you choose the best. Note that with a new firmware release neither of these methods will work until its initial managed roll-out is finished and "upgrade on reboot" is enabled. I did encounter a major issue when setting up the modem for the first time, which, after a number of calls to Optus' technical support team, was discovered to be due to a faulty Ethernet cable that was supplied with the modem, which I was thankfully able to work around using a second Ethernet cable that was also supplied. So I have swapped the switches over and changed the ports around to alter the arrangement. It's located above the Green Phone socket. Asked Optus to provide a NUC (network unlock code)ETA is 10 days. As expected Optus provided the worst hardware. but I don't want to assume the newer one has carried that feature over. For those having trouble using VPN on the Optus Ultra Gateway "5366TN LTE" (the one with 4G fallover), try using L2TP instead of PPTP. If it happens again then maybe try a different LAN port/cable. Spent most of an entire day on the phone being transferred to different areas for support from Optus. Double NAT does not cause problems for everything, so it may not potentially be an issue for you. It should be locked to the modem type, not an specific individual modem. Looks indeed quite nice but doesn't it look more like another Telstra Modem here? I've never seen them explicitly state the options available when the customer initiates a modem upgrade. Optus has only one shareholder.. Singtel. Tom's Guide is part of Future plc, an international media group and leading digital publisher. Quite a few devices hanging off the two switches. is the SIM locked to the original owners account. Completely happy with that. I certainly cant see the VOIP settings anywhere to chnage them. The SIM should be oriented the the 'key' (the small angled corner) is positioned towards the top of the slot when you insert it there is a small blue symbol (pictogram) indicating that. The option is greyed out, wondering if there are any hacks. Thanks Gaming PC Specs: Only relaying my failed attempt in trying to get my 5366 LTE to work with other SIM cards. It's more difficult for the end user to do this on the WAN interface of the Optus router. Can the current modem supplied do bridged mode? 2.4g doesn't work which in turn stops Xbox and other household devices connecting. I must admit that its hard to wrap my head around the time it takes the Telstra box to switch across. As I said, the logs didn't show up any pointers to a possible cause. Heres a checklist of what to do to speed your wireless connection up before you call your internet provider. . I just today ordered the modem for a connection to Optus (fttn). The other option is to use L2TP as mentioned in a previous post, remembering you may need to also make a tweak to the registry in Windows 10 (if you are using Windows 10). Then find network settings. Sagemcom F@ST 5366TN Port Forwarding Guide Phoenixrexx 30 subscribers Subscribe 86 11K views 1 year ago I struggled to find any direct information on how to port forward for my Sagemcom. Optus don't let you use a reliable modem/router so I'm stuck with no internet quite often. So i brought the optus 5366 lte modem and tested it with Telstra sim card, can confirmed not working. Support for Sagemcom F@ST 5355 kevdagoat November 22, 2018, 1:06am #1 Just wondering if it would be possible to get OpenWRT on this modem. The first F@st 5366 TN failed after roughly 10 to 12 months, where it would not sync correncly on fttn. You just won't have a functional VOIP function, with your Optus account. Cut and paste this into a .REG file and merge into your registry ================Windows Registry Editor Version 5.00, [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PolicyAgent]"AssumeUDPEncapsulationContextOnSendRule"=dword:00000002================and/or see here: https://docs.microsoft.com/en-US/troubleshoot/windows-server/networking/configure-l2tp-ipsec-server-behind-nat-t-device. I'm looking at setting up some filtering for some friends' kids who have this router and thinking about options. Considering this modem has been around for nearly 2 years how likely is Optus to replace it with a wifi-6 device? They received the Optus Sagemcom f@st 5366 lte and were advised by the sales rep that all they had to do was plug the modem in and it should work right out of the box (yeah right). Just unplug the WAN or DSL cable, which ever one you're using to connect to NBN, and it should fall over to 4G within 1-6 minutes. You can search by product category. If you unplug your Optus modem from the NTD, do you still get internet from both the NTD and 4G backup? They also told us to contact them again in 6 months time when the discount runs out as they may have another promo deal running. Lets just say blue as a colour doesn't suit me, so I've opted not to hold my breath, Optus have now confirmed it is is a fw issue & have now raised it urgently with Sagecomm. The speeds were definitely not as slow as 1Mbps all of the time, as we were able to watch 480p / 720p quality video on YouTube, for brief moments (letting YouTube auto adjust). I have been waiting 3 days for their case Manager .All in all there service isappalling. The new modem will come with it preinserted. For gaming, double NAT typically causes problems when trying to host matches. Thanks again. Optus Sagemcom F@st 5366 TN NBN Modem Router. I been having issues with that made and drop outs recently. Hardware Overview: BCM63168 Dual Core MIPS 400mhz & 2.4ghz WiFi Memory: Nanya NT5CC128M16IP 2Gbit DDR3 NAND Flash: Micron 29F2G16ABAEA 2Gbit DECT: DSP Group DCX81 SoC 5ghz WiFi: BCM43602 I have had this happen twice now, the first time was a couple of days ago and I thought maybe just a hiccup, but it occurred today while streaming som sports (stopped working on the ethernet connection but played fine on WIFi when I connected that. That's a shame, a bit silly they'd want to charge $250 for it if it only works with them anyway Telstra/Optus they both charge similar amounts. Currently seems to go back the day I first set it up.2. im over sending my cash to the Singaporean Govt, if I could give negative s, I would! So what plan are you actually on, and which Optus modem do you have? Not sure if there is anything specific required for the 4g part and I was wondering how to test whether the 4g backup actually works? Are you using the 4G backup right now or your NBN connection? Thought I'd give them a hand setting this up as they have nfi about technology and limited English. Do you know how those 30 days are calculated? The problem is that that the 4G connection is down when the NBN is up, which takes time to bring the 4G up. There's a thread on it here and it's very frustratinghttps://yescrowd.optus.com.au/t5/NBN/DNS-Hijacking-F-ST-5366/m-p/637456#M24751. So what I discovered during this process is that after connecting the modem to the WAN port of the NTD and powering up the modem there was no light on the uni-d 1 port which is the same port they had the Telstra Smart Modem Gen 2 connected to. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. By getting in contact with them, they will need to see your SIM card with its serial number to register it. I got this last year as I switched from Vodafone to Optus. Gateway SAGEMCOM Swan F5366s User Manual Eir fibre box (60 pages) Gateway SAGEMCOM FAST 3890 V3 Quick Start Manual (2 pages) Gateway SAGEMCOM FAST 5688W User Manual 5g gateway (20 pages) Gateway SAGEMCOM F@ST 3284u User Manual Cable gateway (12 pages) Gateway SAGEMCOM F@ST 4350eAC Quick Installation Manual Wireless home gateway (8 pages) I have an older one without the 4G. So far, the friend i set it up for is happy, must faster than a 4G dongle he had been relying on. Old Software: SG4Y1L002039 GUI Version: 4.103.1. So thinking of moving over to OPTUS from Telstra. Is it possible to clear the log? This is the biggest lemon since the AU Falcon. 2 x FXS. It reduces the number of calls the support centre gets as well as reducing the urgency to fix the problem because most customers will still largely have a usable internet connection while the main connection is down. Yes the WAN cable, wasnt flickering to show activity although connected properly, was just the one in the modem box. Its still working well for the bulk of users, but there are more cases popping up as the rollout progresses. F@ST 5366 LTE-A. It wasn't until a few days ago now, and roughly 10 to. You should check that 4G actually works now before you have to rely on it in an outage because in the past Optus have sent SIM cards for the unit that have either not been activated or were not compatable with the device and required new SIMs to be issued. I guess that idea is down the drain, unless there is a way to unlock it. I dont think is is dependent on VoLTE. Pretty good experience so far, and have managed to find most things but:1. I don't have an Optus modem with 4G backup to test. That way, the WAN 2 port will only become active if WAN 1 (NBN) goes down. Specs Specifications Features Features. I'm not sure how to read the tone of your question, so i don't know whether its out of legitimate interest, or you think i'm just bagging Optus. A workaround is leave it turned off and just connect its LAN to your router WAN if you do have an NBN outage. Also, have you checked that the 4G backup actually works? I have not had a single dropout due to the modem since last year. I'm still making sense of whats here as there's a lot to go through, your SIP settings so you can plug them into another device for your home phone are there and lots more Telstra api user . It will be automatic if Optus hasn't stuffed up the SIM activation. charged for this latest 4G Modem. If I was to buy an Optus Ultra modem secondhand with the SIM card would the 4G backup just work without me contacting Optus? I'm a gamer. Trending price is based on prices over last 90 days. Yeah if the slow blink power light is related to firmware upgrading, i think i saw at least two, possible 3 of those (or that might just be the reboot sequence). Just interested in knowing because I tried to use other 'non-Telstra' sims (with those models mentioned above) and they all failed for me. Why would it change when it could just keep working how it is? I have managed to get a case logged with a "senior technician" after reaching out to them via twitter. What are the chances of them upgrading that modem to the 4G backup model? Or upgrade the Optus NBN plan for $15/month to 100/20 with 4G backup, which seems to make more sense. I just got a Sagemcom Fast 5866T with my 5G home internet plan. They've had multiple batches that they stuffed up. I guess that idea is down the drain, unless there is a way to unlock it. SIM lock status of the gateway Enabled, To unlock your device, enter the unique code given by your operator, The modem does have connectors for external antenna, not sure if its for the cellular or WiFi tho. 5366 LTE only supports mini SIM.b. item 6 Sagemcom Optus F@ST3864AC NBN Wireless Router Modem Wi-Fi Sagemcom Optus F@ST3864AC NBN Wireless Router Modem Wi-Fi. . Copyright 2020 Instructions-Manual.com All Rights Reserved. Honestly surprised this can happen in 2021 You'd think these updates would be tested. The modem is easy to set up for simple networking. If that doesn't work then the firmware is most likely in the middle of a staggered roll-out. Will update on progress as I get it. 4G should kick in. Further details in the disclaimer. NBN or Optus issue? orks well, and my only real complaint is that the modem's configuration U.I. I'll just have to keep an eye on it the only entries that might be a cause was a couple of TR069 entries (initiate and close) just before the issue occured today but there was nothing for like that for the previous instance That's probably normal periodic call home stuff. Thanks, I suspected that would be the case for all those things.. No problem with login, into my 5366 LTE Modem settings, like normal. Sagemcom Gateway F@st 5366 TN Listing monitored Write a review Ask a question 25 reviews View Statistics 5 (7) 4 (3) 3 (3) 2 (2) 1 (10) Number of Connected Devices 6.706 devices Build Quality 3.2 (20) Value for Money 3.0 (20) Ease of Setup 3.5 (20) Reliability 3.0 (20) Wi-Fi Range 3.5 (20) Tried using the same SIM in another 5366 LTE-A, nope did not accept it at all : Have you tried factory resetting after inserting the new SIM? What i am trying to do is to use the modern from Optus, and my old d link router (DL-2890AL) for WiFi. I have no idea how many people use Optus overall. Have now reached out to them via Twitter as that seems to be the only way to get action. You only have to pay out the remaining months if you leave before 3 years. They werent very impressed with the old security protocols selection. Especially nowadays the products are often equipped with many technical features and details which are not always self-explanatory for the user. ABB have great support but they can't do much if the NBN infrastructure is bad. So somehow this locked down POS modem is throttling my uploads. Wi-Fi signal is good but the bandsterring seems to have some issues unlike other modems. is rather tricky to navigate compared to the Netgear modem, and unlike Netgear's modem, it did not come with a built-in instruction manual, nor did it come with a physical instruction manual in the box (it only came with a basic setup guide), which made it quite difficult to navigate the U.I. Waiting Will update once I hear back. 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