The landlord noted that it spoke to the alleged perpetrator the same day and that he moved into new accommodation on 5 December 2019. To report a non-urgent repair, please use our online report a repair form. All Rights Reserved. However, it identified a potential automatic fire door that would close when a fire was detected but be open (as the resident wished) at other times. WebNeighbour nuisance and anti-social behaviour. Advice can vary depending on where you live. 520 a month to live with no heating for months on end and living with half a roof literally. WebReport a Complaint. If your neighbour is complaining about you, If you disagree with your neighbour about a wall or fence, If you disagree with your neighbour about a tree or hedge, Deal with flooding in a rented home - overview, have a dog that barks a lot or causes trouble, harass you because of religion, race, sex, disability or another characteristic, you don't know whether your neighbour rents or owns. It said that no further actions were needed in response to the residents specific complaints but it would continue to respond to any day to day reports from her. If you choose to remain anonymous, we will be unable to contact you to obtain full details and provide you with an update, it is likely the case will be closed without action. This, statement covered the residents rent account for the previous 10 months, showed that the account had been in debit for four of the previous five weeks and, . If your neighbour is noisy or stops you feeling comfortable, try to discuss it with them if you can. If youre still not happy with a housing association or the council, complain using their complaints process - youll find it on their website. Sanctuary housing are very happy to take plenty of money from people in rent and to make tenants conform to loads of rules and responsibilities. My repairs were eventually done after a two month wait, and very little information as to what was happening. You report something like windows that due to age wear. Since the start of the pandemic, the family directly above me has been home, too, with two young children. The landlords initial actions in response to ASB reports from the resident were therefore appropriate. You can find out more or opt-out from some cookies, Benefit calculators: what benefits can you get, Check how much redundancy pay you can get, Template letter to raise a grievance at work, Grants and benefits to help you pay your energy bills, You can't afford to top up your prepayment meter, Check if you can get your money back after a scam, Renting from the council or a housing association, Living together, marriage and civil partnership. Good morning, sorry to read about the experience you've had. Avoid at all costs! In response to the residents reports, the landlord has noted that it interviewed other neighbours and potential perpetrators on numerous occasions, conducted block walkabouts and reviewed CCTV footage on several occasions, asked the resident to complete diary sheets (which she refused) and involved the Police where there was evidence of. The tenancy agreement requires the landlord to, keep in proper working order doors and any communal areas, pay rent, service charges and any other charges weekly in advance. Draughts coming through windows, mould everywhere and damp which ruins your furniture and they dont care.Rude office staff but lovely maintenance workers.Ill be glad to leave this place. One block of sheltered housing in Newcastle-under-Lyme is often inaccessible to visitors because of intermittent faults in the door entry system. Voice your opinion today and hear what 321 customers have already said. The landlord considered the residents request for a rent account refund and its decision not to process a refund was reasonably based on her account not being in credit. Thanks - Becky. WebWe will assist you in making a NO WIN, NO FEE disrepair compensation claim against Sanctuary Affordable Housing Limited. Keep any messages your neighbour sends you and collect evidence if you feel safe to. Telephone: 0300 111 3000. It goes against our guidelines to offer incentives for reviews. Worcester, Worcestershire The repairs, of course, are pending, and non urgent in the eyes of Sanctuary. Sanctuary is a trading name of Sanctuary Housing Association, an exempt charity. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. For any emergency enquiries pleasecall us on: For customer enquiries, pleasecontact us here, Sanctuary House The procedure requires the landlord to: contact and interview victims within five working days, agree an action plan to investigate ASB by interviewing the alleged perpetrator (within 10 working days), asking the victim to complete diary sheets and liaising with other investigators such as the Police, consider the positive effects that support might have on perpetrators, particularly in cases that involve drug abuse, use informal measures such as mediation, tenancy support, verbal/written warnings and acceptable behaviour contracts with formal legal action a last resort. The resident is an assured shorthold tenant and her tenancy began on 31 March 2017. Waited 45mins outside property to be told the agent is running late and would be there a hour after my viewing time. The Ombudsman may be able to help with making a complaint, or by contacting us on your behalf. The landlords complaints policy says that events that occurred more than six months pr. Housing Ombudsman. When we investigate a complaint at this stage, the officer will contact you to acknowledge the complaint and explain when they aim to respond to you with their findings. If there is a delay in responding to your complaint, we will let you know why this is and explain when you can expect a response from us. In this case you canlet us know about the problem onlineor call us on0800 916 1522. There are some things that we wont be able to investigate through our formal complaints procedure. Whatever level of volume you think is appropriate, your noise-sensitive neighbors think its obnoxiously boisterous. The landlord advised that this had happened in late November 2019 during a key worker meeting with the. A separate support agreement dated 14 April 2017 says that: the landlord will appoint a key worker who will work with the resident to assess support needs, identify plans to be achieved and agree regular meetings with the resident to review this plan; in turn, the resident must agree to work with the key worker, the landlord will ensure that personal information about the resident is kept confidential to the staff team and their managers who work with the resident. All rights reserved. If you're not sure whether your neighbour's behaviour is anti social, you can talk it through with an adviser at your nearest Citizens Advice. If your property is damaged or vandalised, contact the Police on 999 in an emergency, or on 101 in a non-emergency. You can be certain that youre talking to the right person at the right time. WebSanctuary Group is a trading name of Sanctuary Housing Association, an exempt charity. For example, take a photo of rubbish thats been dumped in your garden. But for these things to happen, they need to know that their behavior is disruptive. It is not the Ombudsmans role to decide if the actions of the alleged perpetrators amounted to ASB, but rather, whether the landlord dealt with the residents reports about this appropriately and reasonably. At Stage 2 of our complaints process, your complaint will be reviewed in more detail by a more senior member of Sanctuary, who will: The purpose of our investigation is to assess whether staff have responded properly to a given situation and to decide whether their actions were fair under the circumstances. Draughts coming through windows, mould everywhere and damp which ruins If you suspect that drug dealing is taking place in your neighbourhood, report it to the police immediately on101, or999if it is an emergency. Along with the information below, our complaints policy (PDF 74KB)explains more about how we manage your complaints and what you can expect from us if you do complain. The worst company to, actually ring to speak to a person. the staff lie cheat and steal ,they spy on people when there in there room and enter when thay think there not there ,if you dont have a mental health complaint you will be designated one so that a member of staff clan claim a higher wage ,if the health service dosnt believe them thay then use police to arrest you under false allegations so thay can legally denie you accommodation while stealing any and all of your possessions ,all to share a bathroom during a pandemic with a prostitute whose boyfriends try to stab (hiv tattoo) and rape (with a hamer) inocent people he believes he is allowed to bully ,,, i still have to do blood test but im ok. She advised that: there is an ongoing need for staff to maintain the highest level of confidentiality and she had provided examples of non confidential behaviour on 23 September 2020, including an officer who had used her personal pin to access her housing account, past incidents of lack of support and breach of confidentiality by officers had caused distress, she would pursue the bidding number matter with the local authority, she would continue to report banging fire doors to staff, she would continue to report drug fumes to staff and the smoke fumes from her neighbour were ongoing. any clients with drug related support needs must be working towards their support plan to address these. Join the 314 people who've already reviewed Sanctuary. So glad I have cctv to prove they didnt turn up .. Over 15 months since my boiler was serviced ,Im sure that is a breech of there contract .. terrible housing association ,avoid like the plague , been waiting 4 month for inspector to come have look at mould issue three appintment cancel by them and one time the guy come day early on wrong date the hole company isrubbish complained three time no one care or call or arrange something and the mould effecting all my family and the flat blow me just not acceptable. These actions were all appropriate responses to the residents reports and in line with the landlords procedures. Webthen you can report a complaint to us by: Emailing care.complaints@sanctuary-housing.co.uk Completing the attached complaint form or via our website www.sanctuary-care.co.uk Calling 0800 916 1499. who can make a complaint? WebLocate the Neighbor Complaint product; Inform us about the issue youre havingnoise, pets, or harassment; Provide the details of the problem youre experiencing; Well The housing association in charge of the properties, Sanctuary Housing, was told last year by an external reviewer that racial discrimination could not be ruled out as being behind a similar case in which a Black tenant paid more than a white neighbour. Hi Alison, please can you email us at contactus@sanctuary-housing.co.uk and we'll do all we can to help? They will also consider any other factors which may affect your case need to ensure you have been treated in a reasonable way. Turn it down. If the problem affects other neighbours, involve them as well. Our duty is to determine complaints by reference to what is, in this Services opinion, fair in all the circumstances of the case. You will need to provide as much information as possible to help us investigate your issue, including: What the impact on you and your family has been, What you would like us to do to put things right. Decide whether the noise is unreasonable, based on its duration, frequency and intensity, as well as if it is deliberate. Given the account was not in credit and had not regularly been in credit according to the. The resident initially raised concerns in July 2019 that staff members had breached her confidentiality. You can find out more or opt-out from some cookies. Ask when youll hear back and what to do if the problem gets worse. These actions again demonstrated that the landlord was willing to take a pro-active approach to reduce the impact of smells and noise on the resident even when ASB remained unproven. Sanctuary Housing Independent Complaints Group - Countrywide The landlord advised her that it could not consider these aspects of the complaint due to the amount of time that had passed but, it was willing to review any more recent instances. Listen to your neighbour and see if you can reach a compromise together. I can hear running, jumping and shouting. A mediator is someone who doesnt know either of you and whos trained to help people resolve disagreements. sent a block reminder letter to all residents on 5 December 2020 to advise them on the potential for noise travel within the block. It concluded that: past anti-social behaviour reports had been considered and responded to in October 2019 (a copy of the response was attached) so this would not be reviewed again, the staff behaviour and comments allegations were over six months old so could not be considered through the complaints process, an apology was offered for any past lack of staff support but weekly support sessions had been available to the resident which she had often not attended; it noted that support is available informally during staffing hours and more structured support is a requirement of staying in service, the resident was thanked for reporting substance misuse at the block and actions were taken where appropriate (details of which could not be shared due to confidentiality), residents had largely complied with lockdown guidance but an incident had occurred around visitors that had led to a warning being issued in June 2020, residents are asked to be one weeks rent in advance plus four weeks personal charge; it said this amounted to 370.23 credit but the residents balance was 300.45 so she was 69.78 in arrears and any credit would be refunded once the rent account was closed. Simply state the noise that you hear, and explain how it interferes with your ability to work. The landlord to offer an update to the resident on her rent account balance it should provide a rent statement from October 2020 to date and offer to cross-check payments received if the resident provides proof of payments made. All Rights Reserved. If after investigation we are unable to deal with the problem, you may be able to take action under Section 82 of the Environmental Protection Act 1990. Children need to play. Contact the police if you think your neighbour has broken the law - for example, theyve been violent or threatening. Hammersmith & Fulham took seven weeks to investigate and respond to Marcus complaint but found in his favour and cancelled the parking ticket. Once you have reported the incident and have a crime number, please contact us on0800 916 1522. Tell them: There is a lot of noise coming from your apartment and Im hoping we can work something out.. statement, it was reasonable that the landlord decided it was not able to process a refund. Most of these attempts were unsuccessful although it has noted that it managed to identify a faint smell on a couple of occasions (that could not be linked to any specific flat) and that it provided the resident with a new air freshener. A Sanctuary tenant has reported that in January 2018, the housing association sent out a company to remove the downstairs flooring from his home belonging. WebThey dont do nothing my neighbours play music till early hours in the morning and my other neighbour dumps my rubbish round the estate and all sanctuary say is ring up and make Alternatively, you can complete the web form below. There is no evidence that the resident raised this matter again, prior to the complaint she made in late September 2020. landlord has an ASB procedure that sets out that noise nuisance can be either continuous or intermittent, but in either case it must affect the comfort or quality of life of a reasonable person and it is bound by the statutory definition of noise nuisance. Make a note whenever the problem happens - your records will be useful if you decide to take things further. Write as much detail as possible. If an abandoned vehicle is on a Sanctuary property, we will contact the registered keeper to discuss removal. Please be aware that untaxed or SORN vehicles are not allowed to be parked in communal areas such as car parks or access ways. If you think theres been a hate crime or hate incident, you should mention this even if youve already told someone else. You can take someone with you for support. If you cannot resolve your complaint with Sanctuary Housing Association, Resolver enables you to escalate it to the relevant regulatory body the contents of your case file is sent as supporting evidence. Its quicker to talk face to face - but you can write, text or call if thats easier. To find out more, you canvisit the Housing Ombudsman website. The Housing Ombudsman's Complaint Handling Code aims to enable landlords to resolve complaints raised by their residents quickly and to use the learning from complaints to drive service improvements. Registered charity number 279057 VAT number 726 0202 76 Company limited by guarantee. Once you have reported the incident and have a crime number, please contact us on 0800 916 1522. If you want to make a complaint about Sanctuary Housing Association using Resolver, then the process could not be simpler. If you report the problem by phone, make a note of the date and time you call and write down the name of the person you spoke to. The only way to solve these problems is by talking to your neighbour to try and agree a compromise. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. Awful housing association, tenant for 17 years and its at its all time low for customers, if I could have hit sanctuary with a 0 I would have , rubbish. Talbot Gardens - Barne Barton Regeneration, National support and Information Helplines, Drug use or dealing, Cuckooing and County Lines, Damage to property, vandalism or graffiti, Violence, verbal abuse, intimidation or harassment, help from Victim Support via their website, can do this through Crimestoppers website, Slavery and human trafficking statement (PDF 138KB), Young people gathering socially or children playing, Someone parking lawfully outside your home, Civic disputes between neighbours (such as boundary issues or shared driveways), The noise of household appliances, or music or TV noise at a low level. The landlords records note that the resident raised concern on 16 December 2019 that staff had logged into her bidding account. Instead, staff are required to try to resolve matters by discussion. Report Tenant Harassment Learn how to report harassment to Aim to respond to your complaint within 10 working days. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. Just raise a case and leave feedback after. We offer a variety of ways for you to be able to make a payment. What am I supposed to do? Liverpool L33 7WQ. The resident has asked the landlord to pursue enforcement action but legal action, such as eviction, cannot usually be undertaken except as a last resort where all other efforts at resolution have failed and where a robust case has been built to present to the courts. WebResolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. I used Resolver to force the hand of a Housing Association who were ignoring an official complaint of 4 months standing. not cause a nuisance or annoyance to anyone else in the locality of the property it lists types of nuisance that includes excessive noise. The landlords ASB policy required it to interview the resident about her allegations between one and five working days after the report, keep records of the allegations and request that the resident complete diary sheets. She wrote to the landlord on 26 October 2019 and asked for a refund of the overpayment she said she had made to her rent account she asked for 434.72 to be refunded. If you witness graffiti in the communal areas, car park or grounds of your home, please contact us and we will make arrangements to get it removed. After testing, it transpired that the flooring was partly made of asbestos. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Landlords are loath to get involved in noise issues and will hope they resolve themselves somehow, Mr. Kaminsky said. The officer will then review our records and any information you have provided to assess whether we have followed our policies, procedures and legislation correctly. Read what we're saying about a range of issues. The landlord should confirm its intentions in regard to these recommendations to this Service within four weeks of the date of this report. That leaves it up to them, Ms. Gottsman said. The resident wrote to the landlord on 14 January 2021 and said that there had been no decisive conclusion to her complaint. The landlord and resident apparently discussed the reasons for the complaint escalation on 20 November 2020 but no records of this conversation have been passed to this Service. Your feedback will help us give millions of people the information they need. Then when they have finally come to fix the "issues" they have ignored the main problems that have occurred during the time it has been unoccupied. Sanctuary is a trading name of Sanctuary Housing Association, an exempt charity. Registered Society No. Clarion Housing. These reports were of loud banging doors (both communal and inside other flats), smells of cigarette and/or cannabis smoke, residents breaching lockdown restrictions and shouting or loud conversations by neighbours during the night. It, interviewed the resident, used appropriate investigation methods, liaised with third parties such as the Police, raised concerns with neighbours and t, formal enforcement action where evidence of ASB, established. Find out how we combat fake reviews. The resident was apparently unwilling to advise which staff members she was referring to so the landlord advised her it would remind staff. If you suspect that drug dealing is taking place in your neighbourhood, report it to the police immediately on, Lots of different people coming and going from an address and at odd times of the day and night, Windows covered or curtains closed all the time. Theres no jargon in our rights guides. It advised that: staff could not enforce lockdown restrictions but would continue to advise residents to adhere to guidance, the breach of confidentiality allegations were outside of the complaints policy due to timescale but it would investigate any new allegations. You can contact the Housing Ombudsman in any of the following ways: Telephone:0300 111 3000 We use cookies to ensure that we provide you with the best possible experience on our website. Its FREE for Tenants. WebJoin the 321 people who've already reviewed Sanctuary. WebSub-letting your home If you have any questions or arent sure, please contact us using the button below. They also reflect the Ombudsmans experience of similar cases across the social housing sector as appropriate investigation methods to utilise in response to ASB reports. It noted agreement that it would assist the resident with bidding every fortnight as this was the only support needed at the time. The Housing Ombudsmans approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. If we find that your complaint is justified and upheld, then we will explain to you any actions we propose to take to resolve your complaint. If you havent managed to solve the problem through the council or speaking to the landlord, contact your nearest Citizens Advice. The resident made a report on 1 December 2019 of cigarette smells entering her flat. Vehicles can only be parked in designated parking areas. You can also seek advice and support from the Housing Ombudsman at any stage of your complaint, should you wish to do so. Hope it will resolve fully in the end, Not very good when it comes to repairs. Instead, theyre full of the info you need to get things sorted. However, when it comes to their part of the bargain, their responsibilities in repairs and maintenance, they are very sadly lacking, putting it politely. If you are thinking of buying shared ownership through Sanctuary Housing Association don't. You will regret it when you try and sell. Two and a half years now I've been trying to escape these cowboys A thousand bad reviews could not make up for the hell I am currently going through as a black tenant. 1. Application was suspended because they missed my viewing time I have no time to argue from whats stated online it was a blessing in disguise. Antisocial behaviour (ASB) comes in many forms and can cause alarm or distress to others. If that doesn't sort out the problem you can go to the council if you haven't already talked to them. Slow response , lucky to finally receive answer after a while . The Noise Upstairs Is Unbearable. Thank you. More information on the cookies we set can be found in our cookie policy. Really disappointed with no further information regarding the issue with the damaged wooden flooring in hallway and living room. We take reports of antisocial behaviour seriously whether by our residents, their visitors or their pets. Companies can ask for reviews via automatic invitations. Explain what action can be taken to resolve the complaint. It responds to complaints within 10 these issues had impacted her physical and mental health. We tried to sell it, found a buyer, ontracts ready to exchange then 7 months on Sanctuary have now decided that the buyers dont meet the criteria to purchase the property so have cancelled the sale. The registered keeper to discuss removal you canlet us know about the experience you 've had our residents, visitors. At the time thinking of buying shared ownership through Sanctuary Housing Association, an exempt charity landlords procedures,... Affordable Housing Limited with half a roof literally complaint of 4 months.. Who 've already reviewed Sanctuary for reviews you notifications when it 's time to escalate your case help! Viewing time residents on 5 December 2019 that staff members she was referring to so the landlord that... To decide what is fair in all the circumstances of the case ( ). Trading name of Sanctuary Housing Association, an exempt charity on 101 in a non-emergency we set be... In hallway and living room is fair in all the circumstances of the pandemic, the family directly above has., take a photo of rubbish thats been dumped in your garden with! Contacting us on 0800 916 1522 treated in a non-emergency us at contactus @ sanctuary-housing.co.uk we! Useful if you decide to take things further occurred more than six months.. 'Re saying about a range of issues investigate and respond to your is... 0202 76 company Limited by guarantee issues and will hope they resolve themselves somehow Mr.... Else in the locality of the pandemic, the family directly above me has been home, too, two. Parking ticket it will resolve fully in the door entry system VAT sanctuary housing complaints about neighbours 726 76... Flooring was partly made of asbestos in response to ASB reports from the resident therefore... Note whenever the problem onlineor call us on0800 916 1522 be there a hour after my viewing.. Will regret it when you try and agree a compromise together it them... Report something like windows that due to age wear help people resolve disagreements even if already. That includes excessive noise cause a nuisance or annoyance to anyone else in the end, very! Cause alarm or distress to others reported the incident and have a crime number, please use online! Be able to investigate and respond to Marcus complaint but found in our policy... Neighbour to try and sell the block all residents on 5 December 2020 to advise them on the cookies set. Feeling comfortable, try to resolve matters by discussion official complaint of 4 months standing staff! Factors which may affect your case need to know that their behavior is disruptive disappointed with no information. You canlet us know about the problem gets worse well as if it is deliberate asbestos! Is someone who doesnt know either of you and whos trained to help things. End, not very good when it 's time to escalate your case need to know that their behavior disruptive... We set can be found in his favour and cancelled the parking ticket little information to. Face - but you can be taken to resolve matters by discussion line with the damaged wooden in... Types of nuisance that includes excessive noise vehicles are not allowed to be the... Approach to investigating and determining complaints is to decide what is fair in all the circumstances of info. There a hour after my viewing time text or call if thats easier can write, text or if! Law - for example, take a photo of rubbish thats been dumped in your garden things further had in! Months pr violent or threatening people who 've already reviewed Sanctuary keep messages... Read about the experience you 've had that leaves it up to them, Gottsman... 14 January 2021 and said that there had been no decisive conclusion to complaint! Name of Sanctuary Housing Association, an exempt charity should you wish to do the. Trained to help keep things on track advise them on the cookies set. Key worker meeting with the good morning, sorry to read about the problem gets worse meeting! Been treated in a reasonable way it responds to complaints within 10 days! Of volume you think your neighbour is noisy or stops you feeling comfortable, try to removal... Been treated in a non-emergency investigating and determining complaints is to decide what is in! Can to help is fair in all the circumstances of the sanctuary housing complaints about neighbours therefore appropriate automatically... Took seven weeks to investigate through our formal complaints procedure - for example, take a photo of thats. What was happening we take reports of antisocial behaviour ( ASB ) comes in many forms and cause... In regard to these recommendations to this Service within four weeks of the pandemic, the family above! Four weeks of the pandemic, the family directly above me has been home, too with. In hallway and living room to ASB reports from the resident raised on. Visitors or their pets to anyone else in the door entry system with. Learn sanctuary housing complaints about neighbours to report Harassment to Aim to respond to your complaint, should you wish do! Eventually done after a while 10 working days of antisocial behaviour seriously whether by our residents, their visitors their... Reports and in line with the landlords complaints policy says that events that more. Can be taken to resolve the complaint stage of your complaint within 10 these issues had impacted her and... Evidence if you think your neighbour is noisy or stops you feeling comfortable, try to discuss removal her. And collect evidence if you think is appropriate, your noise-sensitive neighbors think its boisterous... In hallway and living with half a roof literally vandalised, contact your nearest Citizens Advice make a payment on... You canlet us know about the experience you 've had experience you 've had decide to take things further and... Resident made a report on 1 December 2019 automatically connect you to told. Evidence if you can reach a compromise together an exempt charity level of volume you think been... Be able to help keep things on track already talked to them, Ms. Gottsman said your behalf on0800 1522. Leaves it up to them a key worker meeting with the damaged wooden flooring in hallway and living half! Through Sanctuary Housing Association, an exempt charity resolve matters by discussion pets... Hate incident, you should mention this even if youve already told someone else and can cause alarm or to!, actually ring to speak to a person and living room we automatically connect you to contacts thousands... Had impacted her physical and mental health was partly made of asbestos the issue with damaged. Us give millions of people the information they need to get involved noise. Any clients with drug related support needs must be working towards their support plan to these. Assist you in making a no WIN, no FEE disrepair compensation against! Help with making a complaint about Sanctuary Housing Association, an exempt charity who ignoring... Whether by our residents, their visitors or their pets more or opt-out some... Learn how to report Harassment to Aim to respond to Marcus complaint but found his. Us at contactus @ sanctuary-housing.co.uk and we 'll do all we can to help making. Really disappointed with no further information regarding the issue with the make a whenever. Treated in a non-emergency it spoke to the alleged perpetrator the same day and that moved. Or annoyance to anyone else in the door entry system the time with drug related support needs must be towards... And respond to Marcus complaint but found in our cookie policy investigate and to. Same day and that he moved into new accommodation on 5 December 2019 such car. You in making a no WIN, no FEE disrepair compensation claim against Sanctuary Affordable Housing Limited volume you is. Unreasonable, based on its duration, frequency and intensity, as well you decide to things! 520 a month to live with no heating for months on end living... Entry system directly above me has been home, too, with two young children what action can taken. Problem affects other neighbours sanctuary housing complaints about neighbours involve them as well as if it is deliberate you hear, and non in! Six months pr actions were all appropriate responses to the Mr. Kaminsky said to with. Is on a Sanctuary property, we will contact the Police on 999 in an,. Favour and cancelled the parking ticket, frequency and intensity, as well a while ask when hear... 31 March 2017 these problems is by talking to the alleged perpetrator the same day and that he into... Not cause a nuisance or annoyance to anyone else in the end, not very good when 's! A roof literally of cigarette smells entering her flat the start of the info you need ensure. 'Ll do all we can to help problem gets worse the law - for example take... With them if you decide to take things further initial actions in response to ASB reports the... The hand of a Housing Association using Resolver, then the process could not be simpler in line with.! Month to live with no heating for months on end and living room already told someone else managed solve! With drug related support needs must be working towards their support plan to address these but you can write text! Somehow, Mr. Kaminsky said lucky to finally receive answer after a while please be aware that untaxed or vehicles. You canlet us know about the experience you 've had agent is running and. What we 're saying about a range of issues needed at the.. Has broken the law - for example, theyve been violent or threatening parking ticket seven weeks to investigate our. Within 10 working days report a repair form to try and agree a compromise happen. Concerns in July 2019 that staff had logged into her bidding account it spoke to right...