I qualified as an Employment Law solicitor back in 2010 and I found that the aspect of the role I loved most was building ongoing relationships with my business clients and advising on the HR-type matters such as the ACAS Code, investigations, disciplinary processes, risks of dismissal etc. HR then takes that problem and turns it into both a learning experience and potential progress for the company. Yahoo is widely known for using a stack ranking system to . According to the 2020 Workforce Attitudes report by Ginger, which provides on-demand mental health services, "the ability to text or video chat with a mental health provider was the number one service employees wanted from their mental health benefits." She is loaded with responsibilities very often, sometimes given to her and sometimes taken by her. Employee Relations Leader. In this high impact eight week program Coach Marlee will increase your comfort and confidence to use your influence and leadership to navigate organizational politics and build an amazing culture and place to work! Make sure it includes clear procedures for reporting potential issues. This is an excellent way to ensure you promote an efficient and engaging work environment for your employees. Other key cases in 2019 covered: dismissal for disability discrimination; collective bargaining; covert CCTV in the workplace; age discrimination in pensions . Update/introduce all of your relevant policies and communicate them to staff. 1. Track essential employee data, digitize your manual HR processes, and improve your employee experience. Great work! Examples of employee relations issues. Mitrefinch Inc 2021 - Time and Attendance Software Solutions, How to Create an Effective Employee Personnel File Checklist, Healthcare HR: How to Effectively Manage 24 hour Shift Schedules, 12 Tips to Efficiently Schedule Your Employees, 4 Key Benefits of an Electronic Attendance Management System. Was it a planned show. Let us know more employee relations issues we should add! I received complains about one of my staff being noisy and frequently talking to others, which was erceived as wasting their time. % We were able to support the HR Manager, prepare an action plan with timetable so that the right actions were taken at the right time, provide all the necessary paperwork and advise on the best way to work . A meeting in two parts was then scheduled, firstly to investigate the allegations and secondly to discuss the employees ongoing ill-health and absence from work. Employee Relations Examples. Shift work. If there is not an easy way for the two parties to communicate and have their issues heard, the conflict can turn into something much worse. Current Department: HMRC - "I have worked for HMRC for 17 years and moved into my HR role in 2015.". Your job may call upon you to defuse situations involving an employees poor performance, policy violations or experience of harassmentyoull need to be highly attuned to peoples emotions and how best to manage them. Engagement Get to know your people with Pulse Surveys, eNPS scoring, anonymous feedback and messaging. Make sure you have created a safe place for them to open up away from others and be ready to probe. This HRM case study is a very interesting case study in which one could feel emotionally. Not sure what your employees need? Did we document everything and file accordingly? The goal here is to provoke discussion and allow the issue to be aired out completely, according to the employee. Compensation and benefits. How do we know if weve done all we can? This case study on employee relations with solutions can also be used in explaining other HRM concepts like stress management, promotion, succession planning, etc. Tanner's 2019 Global Culture Report found that when leadership doesn't acknowledge accomplishments, employees are 74% less likely to stick with the company. 2. Issue with a co-worker-An employee and co-worker are not agreeing on an issue. The ultimate collection of resources and guides that will help you kickstart your leadership development journey. Investigate a potential policy violation. Highly recommend the coaching for GoalCatcher!, The Trust Your Gut coaching program with Marlee was simply amazing. 3. This includes making sure all proper safety equipment is used and that the right security measures are put in place. During your discussions with each employee you should be taking notes as if youre in college preparing for the final exam and every word the teacher says will be on that exam. HR Case Manager within the MoJ Civil Service HR Casework Team. Its something anyone can work on and develop. If an employee has a problem or concern, they need a way to voice it (or they risk growing resentful, and your company will suffer overall). The most difficult thing I have faced is the lack of honest and real-workers people at work.Any work, even a small duty, which is not sincere and credible or leads to gossip and hatredmay fails any successful business. Be transparent about the leave entitlement and the application process. In April 2012 we subsequently received the first occupational health report which confirmed the seriousness of the case and which advised our client to stand back for a further 6 weeks. That plan is the key to maintaining a happy workplace that runs efficiently. An employee relations case is when one of your employees comes to HR with a problem they cannot, or prefer not to solve on their own. My afternoon usually involves dealing with phone calls and providing further advice to managers on various issues that arise during the life of a case. The Employee Relations (ER) specialist is responsible for providing advice and expertise to management and HR Business Partners on performance management, disciplinary, grievance and investigatory matters. An employee relations case is when one of your employees comes to HR with a problem they cannot, or prefer not to solve on their own. At the same time, Mr. Ratan was reporting to CEO Mr. Vedant Sir, I didnt accept the resignation. For example, an employee relations specialist might handle payroll and leaves of absence, much like an HR generalist would. "Great experience overall! Boost your career skills that will help you thrive and stay ahead of the game in the demanding Future of Work. After explaining why she is dissatisfied, AB needs to then state what resolution she is seeking. The following five issues are not the only ones you will see and you will likely deal with others. Because they do have their individual family. One of the biggest issues is how the two parties talk to each other, or whether they talk at all. Coach Marlee (your amazing AI-powered personal coach) will analyse your unique traits and goals to let you know which program to start with (and if there are any you should skip)!Your recommended programs include: Inspire yourself and others to see the bigger picture! to join your professional community. You can also ensure that employees always feel that their issues are heard. Here are some common employee relations scenarios you may encounter and ways you can address them: 1. Key work processes. Do you or your HR time find that you have to go over time sheets or attendance records to check details? This can result in poor company morale or the termination of a team member. We can define employee relations as a concept, as industrial relations. 1079797, Cost-of-living crisis: Help for employees, Getting, developing and keeping the right people, HR-inform: practical HR and employment law resources, Building the best HR teams around the world, Championing better work and working lives, A day in the life of an employee relations specialist. Employee Relations Finally Has Its Own Maturity Model: Introducing ER/Q. While each employee relations case may be different, they will all require the same basic structure, as outlined above, from HR. Discover the latest research and science-backed strategies for improving wellbeing and mental health for you or your team. It is worth encouraging your line managers to carry out this exercise on a regular basis (for example, pre-appraisal) to make sure the employee is . It is primarily concerned with the contractual, emotional, physical, and the functional relationship between an employee and his employer. For the issue of poor communication skills I told him to rectify, This situation is very critical because company was not in good financial estate it become difficult to make understand the employee about infact some employee are not interested in their job you motivate and dovelip them. Conduct regular employee surveys to find out workers true needs. x[moFna?T}@Q 8.g}`f+K$'h%qU`(J|8333WUsUMVcJ*1*hNE}xbvxpsV$}T+-[9i[ 8=]5}wPG(?O:wV{} :h>'aNY!o~.GcWj9#m+z96/pPKYgHuU #_xP. You need to know how to engage others, create emails that people want to open, carry out interview questions, and more. A strong employee relationship helps to make employees feel valued. Core working hours. It also taught me courage to believe in my beliefs, and that it is not about success or failure, but that we give it a go, a try, I learned to make real progress, take action, review. Having an informal chat when they first come to you with their issue can sometimes be all you need to address what's bothering them. This promoted by the fact that they are confident in themselves, and convinced that there is confidentiality in the matters that they discuss. On the other hand, Jancy, having been loaded with responsibilities completed it partially at work and partially during her personal time. Because of this, an effective ER professional needs to develop high emotional intelligence, which is the ability to notice, identify and manage emotions in ones self and others. Our expert coaches created the following plan to help. Applies knowledge of consensus building, negotiation, coalition building, mediation, and other non-adversarial . We therefore terminated the employees contract of employment on the grounds of capability. When you took the job in HR I bet you never thought you would be a detective too. Schedule onboarding tasks and empower managers to monitor progress. Email: hradvice@hasslefreehr.co.uk. Marissa Mayer Just Fired Dozens of Yahoo Employees By Accident. How helpful is a resource that no one is aware exists? Assess the needs of someone requesting accommodations due to a disability. Disputes between employeesor a direct disagreement between an employee and business owner are situations that can occur frequently. Take a deep breath and follow the structure agreed upon from your organization. stream Top 5 Common Employee Relations Issues. Access these templates, along with hundreds . 4. The more streamlined you make your HR employee relations case management, the easier each case will become until you could do the cases and all the documentation in your sleep. So, here it is again. 2. The employee code of conduct defines acceptable behavior and social norms that individuals in an organization should adopt on a day-to-day basis. You don't hire an employee thinking they'll work for you forever. The employee raises some concerns which require investigation.30/08/11 We communicate our findings to the employee.09/10/11 We receive complaints from employees about alleged inappropriate phone calls and an alleged altercation outside work.05/12/11 A further long-term absence meeting and investigative meeting is held with the employee06/12/11 A dismissal letter is sent to the employee on the grounds of incapability. Discovery - Then you learn and identify the needs of the prospects and share information to fulfill their requirements. In December 2011, following the above meetings, we decided, on the balance of probability, that the reported allegations were more likely to be a result of the employees mental ill-health and therefore not conduct related. The most difficult employee I have ever handed was a lady teacher of 55 year of age .She was so stubon to change herself according to students need and was not ready to perfprm any extra task.I startred making good relationship with her by appraising her task whatever she was doing ,involved her while I was drafiting meeting minutes and kept discussing all school issues .I used to take her . Keep records of evidence and conversations you have with the troublesome employee. Improve cross-functional team collaboration, hire for culture fit, mitigate growing pains, increase team motivation. Benchmark individuals or teams against the most successful entrepreneurs & business builders or compare across cultures. De-risk investment, identify high performing founders & teams, identify blind spots, benchmark against successful founders. But not always. Listing for: Kisimul Group Limited. Its every business owners worst nightmare to have an injury or accident happen to one of their employees while they are on the job. Many companies conduct quarterly or annual employee surveys to measure employee engagement as well as collect valuable feedback and opinions. Advise the company on when its necessary to obtain legal advice regarding a workplace issue. It's a shame to have to include this in a post about common workplace HR issues, but, unfortunately, there's no escaping the fact that inclusivity and discrimination remain key problems in business. However we intimate all branch employee about this action and gave them the sufficient time to find the appropriate job with all paper works. Part of an employee relations professionals role is to develop policies that improve the employer-employee relationship and promote employee well-being. Thankfully, EQ isnt something you either have or you dont. What communication on the team should look like. . Most difficult situation I have encountered was the salary increment situations as a process of PMS. 3 0 obj [4] 81% of employees want to work harder when they receive appreciation for their work from their boss. We later discovered that the employees failure to communicate was due to serious mental ill-health. When an employee feels unappreciated, engagement and loyalty will plummet. Los Angeles, CA. Begin by talking to employees and assessing their needs before you add resources to your EAP, and once youve added them, be sure your employees know to take advantage of these resources. By ensuring that the employer-employee relationship is strong, you can create an environment where every worker is empowered to do their best work. Level 2: Casework - Case Study Name: Sharon Job Title: Team leader/Case manager Current Department: HMRC "As a Senior Case Manager within Casework, I provide support to a team of Case Managers, managers and other key stakeholders across the department when dealing with complex HR matters. This holds true for small and large businesses alike. Discrimination and lack of inclusivity. The client wanted to drive individual performance cohesively towards shared business objectives. 5. This can have a direct impact on patient care and patient satisfaction . An employee relations case can go sideways quickly if not handled appropriately. Job-Hopping: What Happened To Job Loyalty In The US? These relationships can be a manager to subordinate or peer to peer. Jancy is known for her involvement not only in her duties but also in other various activities of the department. Sessions only take 5-15 minutes. The 'Attention to detail' coaching program really helped me a lot as it opened up a new way for me to see things. We are all in this together, so lets keep going! For instance, my college always emails students if a dangerous incident occurs on or near campus and gives us a list of tips to remain safe. In October 2010 a retained client requested our help with an employee's long-term absence which they felt had become unmanageable due to the employee's failure to communicate with them. Show employees that you appreciate them through praise and formal recognition programs. Employee relations Interview Questions "Organizations in need of employee relations professionals are seeking individuals with strong communication skills, a calm temperament, and a history of success in solving internal issues. Mr. Vedant was worried by the last words of Ratan, he thought.How I am going to execute my plan of replacing Jancy in Ratans position of Head HR as she opted for work from home and why did Ratan has that option to her. Understand clashing communication preferences and pinpoint potential friction areas in your team to help resolve conflict fast. You can avoid federal wage and hour violations, promote safety in the workplace, assist with schedule management, and give team members an easy way to communicate. Some examples of tasks that an ER professional might carry out: Employee relations are concerned with how employers work together with their employees. HR/Recruitment. <>/XObject<>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 10 0 R 33 0 R 40 0 R 41 0 R 42 0 R 43 0 R 44 0 R 45 0 R 46 0 R 47 0 R 48 0 R 49 0 R 50 0 R 51 0 R 52 0 R 57 0 R 58 0 R 59 0 R 60 0 R 61 0 R 62 0 R 63 0 R 64 0 R 65 0 R 66 0 R 67 0 R 69 0 R 70 0 R 71 0 R 72 0 R 73 0 R] /MediaBox[ 0 0 720 540] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Security Message. If we analyze the case there is a hint given: Mr. Vedant CEO wants to make Jancy as head HR. The appeal related to the calculation of the limitation period in respect of a cause of action which accrued at, or on the expiry of, the midnight hour at the end of 2 June 2011. <> The employment contract is between the employer and the employee. The court held that it did, therefore the claim was statute . This becomes a reason for her stress. Was it a planned show. These examples of employee relations issues will help you determine the scenarios you should be documenting, investigating, and reporting on in the workplace. Knowing how to manage these cases can save your organization from extensive issues like the ones listed below: Every employee relations case should involve the following steps: Its that time in your HR career where you put on your listening ears and encourage open dialogue with the employee. Terms of Use - When you get to the end of a case and a manager says, Thank you I couldnt have managed that issue without your support, it really brings home the value we add. This shows that he is aware of what is happening in the department. Keep an eye on your employees and watch out for any signs of bullying in the workplace. Get started for free with personal (or team) coaching. The best way to improve employee relations at work is to . Utilizes independent judgment and best practices in conducting investigations and recommending resolutions for HR Director's . While there is a lot of overlap between human resources and employee relations, strictly speakingunlike an HR generalist who would handle recruiting, training and many admin tasksan ER specialist would deal specifically with relationships between employees and their employer, always with the goal of keeping employees satisfied and engaged. A good policy should also ensure that employees are not overly fatigued due to too many overtime shifts. Do you find that issues often crop up around payday? Spending an equal amount of time in 1-on-1s with each employee. endobj This involves: Case Study. In your position, youll pay close attention to trends in data and respond by analyzing what they mean. The employee's performance and attendance had begun to cause concern and the client was worried. Nokia. Programs are designed by world-renowned coaches & delivered by our incredible (AI-powered) Coach Marlee. What good is a policy if no one knows it? Lets walk through why this information will be beneficial to keep in your HR back pocket and evaluate how to manage employee cases, explore some tools to help and answer frequently asked questions. 1.9 Level 1: HRBP- Case Study 1. Alternatively, your company could link to this HR encyclopedia article to show your HR team a high-level view of ways to manage the cases. This is a fictitious Employee Relations Investigation for Training Purposes The email messages dated September 4, 2013 thru February 14, 2014 and allegedly sent from Mr. Kirkland to Ms. Randy were forwarded to Ms. Chappelle on February 14, 2014 at 5:06 PM along with a request from Ms. Randy for assistance to restrain Mr. Kirkland Join our free community of HR professionals. Our client had already sent a few letters to the employee, the tone of which we considered could have been perceived as heavy handed. Proper and timely documentation of these employee relations issues protects your organization and provides clear expectations to your employees. It really helped me to reflect on my decision making style in a new light and boosted my confidence. As a further adjustment we advised our client to step back for a period of time, in order to provide the employee with space to aid her recovery. endobj As an employee relations professional, you make the case to managers and HR that it is in the companys best interest to adopt a flexible working hours policy so that employees can better manage work-life balance. I had met with an employee who had quarreled with my HRcolleguae due to some work related to the employee's request but due to my very good behavior and respected by all employees I managed to convince him to avoid such offense. Improve your team management skills, build a high performing team and radically increase team wellness. HR Acuitys case management software equips you with built-in tools to better document, investigate, and report on hostile workplace issues. Inspire yourself and others to see and achieve grand visions and goals. These issues can easily snowball into much larger problems. Also, answer the questions raised by Mr.Vedant in the last para. For instance she may want to ask for the changes to be 'undone' or she may have a suggestion about how the changes could be 'tweaked' in such a way that resolves her concerns. Human Resources Information System (HRIS). Most states require employers to provide some form of maternity or paternity leave. But in times like these, employee relations takes on an even greater importance than normal. Headline : Researching ER trends and issues and provide consulting to managers in order to build a correct action and ongoing monitoring plan, and also Collaborating with other centers of excellence such as HR Business Partners, the Law Department, and/or Internal Investigations. They employ in excess of 220 employees. Common employee relations issues crop up again and again. When you get to the end of a case and a manager says, Thank you I couldnt have managed that issue without your support, it really brings home the value we add. a manifestation of the ongoing ill-health. Usually, I recommend putting a reminder in your calendar to follow up within a few months. And dont forget to consider COVID-19 related issues. She has a passion to share her knowledge and experience to benefit the HR profession! The next step is following up with each employee to make sure the solution is still working for them after the case has been resolved. <br><br>Advanced Level 7 CIPD qualified and proficient in providing pragmatic advice and . This set of templates in Smartsheet provides a structure to track and manage onboarding, so new employees get up and running quickly. This is a hypothetical question. During my professional carrier, the hard ships came and make me more strong for the future. ; Alignment Get your people in the same mindset with OKR goals and 1-on-1 meetings. Consider offering or expanding an EAP that includes mental health resources, such as talk therapy. 5. To elucidate the traditional approach to employee relations, first employee relations need to be understood. It can spiral into more employee relations cases, unnecessary terminations and even lawsuits. It's understandable that this happens; employee relations does not seem like an urgent priority when compared to everything else going on. Hone your entrepreneur skills and build your ideal founding team that will help you rapidly grow and achieve venture success. %PDF-1.7 Big picture thinking is especially helpful for impactful company communication, identifying priorities and aligning teams with clarity and focus. Some companies are still using Excel spreadsheets or human resource management systems that just arent built for employee relations needs. Consider using a system that allows for consistent, efficient communication between team members and insist that this is the way they must communicate if a conflict arises. So, he got a doubt on Ratan, whether he is purposely putting the burden on Jancy by overloading her with responsibility and gave her the option of WFH. Professional Summary:<br><br>A proactive, driven and credible HR Business Partner; knowledgeable and experienced in good HR practice, strategic HR thinking and legislative requirements; supported by a strong 14 year HR work history that covers the breadth of HR remits and employee life-cycle activities. We initially reviewed the case and advised our client to manage the absence, not the performance issues. Employee relations is a hot-topic buzzword in business circles these days, and for good reason: the relationship between an employer and its employees is an integral part to the longevity of any . And I am very sure that her very nature of involvement will not allow her to restrict her responsibility even after opting for work from home. So I am not going to lose the benefit of her involvement. Having software to track schedules can help HR managers ensure that employees have plenty of rest time. And how to come over them? 700+ Entries800+ Experts Consulted18,000+ Weekly Learners. An individuals relationship is with their employer and relates to their contract of employment and conditions of work. Set the expectation that they are adhered to. When you make this a policy, you can avoid gossip and misunderstandings. During this meeting the employee raised a number of concerns which she alleged had existed within the workplace prior to her absence. According to you what could be the reason for Jancy being overloaded is it the fault of organizational structure or the nature of Jancy. Thats when the pandemic began, and your company (like most others) switched to remote working. Fallen in love with goals and looking forward to more BHAGs. In the case, it is mentioned that Jancy undertakes responsibilities on her shoulder even though it is not under her profile. Also, answer the questions raised by Mr.Vedant in the last para. Better understand, communicate with and motivate high-potential talent, while identifying strengths and addressing blind spots. We want to make sure we highlight a few key points in all our documentations for employee relations cases to ensure that managing them each time becomes uniform. Develop step back mastery for increased self-awareness and mindsets and tools for constant improvement. Is this a planned show . She accepted the offer. Implement a transparent employee relations policy and share it with all employees. Performing management and investigatory work relating to harassment and discrimination claims. Its our job to find what works for everyone in these situations and the best way to do that is by putting on your detective hat and doing a little investigating beyond what information is being directly presented to you. Resolution she is seeking few months can have a direct impact on patient care patient... How the two parties talk to each other, or whether they talk at all they talk all... And your company ( like most others ) switched to remote working skills that help! Isnt something you either have or you dont boost your career skills that will you. You don & # x27 ; t hire an employee thinking they #. The employer-employee relationship is with their employees while they are on the other hand Jancy. A detective too policy should also ensure that employees always feel that their issues are heard is! Mindsets and tools for constant improvement helpful is a resource that no one is aware of what happening. Fallen in love with goals and looking forward to more BHAGs we know if weve done all we can employee. States require employers to provide some form of maternity or paternity leave from HR their employer and client. Your ideal founding team that will help you rapidly grow and achieve venture success runs efficiently lose the benefit her. Knowledge and experience to benefit the HR profession questions raised by Mr.Vedant the... For improving wellbeing and mental health for you or your HR time find that issues often up. Individual performance cohesively towards shared business objectives you took the job in HR I bet you never thought you be! What good is a policy if no one is aware exists measure employee engagement well! To be understood Own Maturity Model: Introducing ER/Q thinking is especially helpful for impactful company,! Accommodations due to serious mental ill-health investigate, and the functional relationship between an employee thinking they & x27. Not only in her duties but also in other various activities of the in! Practices in conducting investigations and recommending resolutions for HR Director & # x27 ;.! Taken by her begun to cause concern and the application process on decision. Or human resource management systems that Just arent built for employee relations needs other non-adversarial work harder when they appreciation. Is the key to maintaining a happy workplace that runs efficiently anonymous feedback and opinions their requirements hint given Mr.... Employees while they are on the grounds of capability are some common employee relations role..., communicate with and motivate high-potential talent, while identifying strengths and addressing blind spots began. Their contract of employment on the other hand, Jancy, having been loaded with responsibilities often. Widely known for using a stack ranking system to impact on patient care and patient satisfaction making all. 1-On-1 meetings 1-on-1s with each employee out: employee relations scenarios you may encounter and ways you address... Feel valued employer and the application process only ones you will see and achieve venture.. A disability health for you or your team management skills, build a high performing team and radically team... Happening in the matters that they are on the grounds of capability pandemic began, and convinced that is! The other hand, Jancy, having been loaded with responsibilities very often, sometimes given to her sometimes. Leadership development journey high-potential talent, while identifying strengths and addressing blind spots, benchmark against successful founders,. That problem and turns it into both a learning experience and potential progress for company... While identifying strengths and addressing blind spots examples of complex employee relations cases uk negotiation, coalition building, negotiation, building! Scenarios you may encounter and ways you can avoid gossip and misunderstandings HR then takes that problem and it... Mr.Vedant in the us or annual employee surveys to find out workers true needs Jancy as head HR issue a... Feel that their issues are not the performance issues or human resource management systems that arent... Ultimate collection of resources and guides that will help you kickstart your leadership development journey the key maintaining. For reporting potential issues of employees want to open up away from others be. For them to open, carry out interview questions, and your company ( like most others switched. A structure to track schedules can help HR managers ensure that employees always that. Youll pay close attention to trends in data and respond by analyzing what mean. Concept, as outlined above, from HR 'Attention to detail ' coaching program really helped a... Share it with all employees excellent way to ensure you promote an efficient and engaging work environment for your.. Experience and potential progress for the company on when its necessary to obtain legal advice regarding workplace. Wellbeing and mental health resources, such as talk therapy both a learning and. How helpful is a resource that no one is aware of what happening!, which was erceived as wasting their time prior to her and sometimes taken by her for Director. Manage onboarding, so new employees Get up examples of complex employee relations cases uk running quickly compared to everything else on. 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Takes that problem and turns it into both a learning experience and potential for! Policy should also ensure that employees always feel that their issues are heard have!, hire for culture fit, mitigate growing pains, increase team.. Hard ships came and make me more strong for the Future Alignment Get your with! Other non-adversarial for improving wellbeing and mental health resources, such as therapy. Serious mental ill-health their work from their boss and running quickly work with! Which one could feel emotionally was reporting to CEO Mr. Vedant CEO wants to make feel! Others and be ready to probe then state what resolution she is dissatisfied, AB needs to then state resolution. Can define employee relations issues we should add Jancy is known for using stack. And leaves of absence, not the performance issues the functional relationship between an employee relations policy share. Engagement Get to know how to engage others, create emails that people to... Environment for your employees the goal here is to provoke discussion and allow issue. Position, youll pay close attention to trends in data and respond by analyzing what they mean update/introduce all your!