Tony Xu: Well, I think the first is to do the right thing, which often is probably the hard thing. DoorDash has millions of dashers actually every month, and its been very fascinating to see how the vast majority of 90% of them work fewer than 10 hours a week. And so thats why we needed capital. You should also know some of the languages' nuances, such as how memory management works, or the most commonly used . Because the outcomes may not always be there every month or every week. Joy Huang: Thats a really good mental model to have. Stanford GSBs View From The Top is the Deans premier speaker series. I would then suggest potential solutions such as optimizing delivery routes, reducing waste and inefficiencies, and exploring partnerships with local businesses. Joy Huang: I think sometimes we forget that DoorDash wasnt always a sure bet. Youre listening to View From The Top, the podcast. And I think what most consumers know us for which we bring you lunch or dinner, or now increasingly, convenience items and grocery supplies and things like this. Its not trying to say, by doing this were gonna control some outcome. And then I think the second thing was, there isnt anything you can fully do to control this in terms of what external validation or lack thereof, hits you. DoorDash is a prepared food delivery service founded in 2013 by Stanford students Tony Xu, Stanley Tang, Andy Fang, and Evan Moore. 1. Moreover, proper communication with customers and restaurants is crucial to resolve any issues. And would they actually pay for it? After that, Im done with all of that, he said. At DoorDash, designers are highly encouraged to bring a strong opinion and challenge the cross-functional partners. But thats at least what I found in our journey thus far. Because its hard to get better at all of those things at once. Typically, an experienced engineer takes the role of interviewer, assessing the candidate's strengths and weaknesses. Interview questions and answers were updated by William Swansen on September 28th, 2021 And so, I think thats the best you can do sometimes, because you dont get to control everything when youre not yet profitable as a company. They dont necessarily sell through DoorDash. So, what is your vision and your plan for helping the local businesses and gig workers thrive not just during the pandemic, but beyond? And thats where I would start because the journey to building anything of meaning, I believe will take years, maybe decades. Joy Huang: Welcome to View From The Top, the podcast. It also has its share of enemies: Regulators who have poked holes in the start-ups pricing and employment practices. One investor, Ali Rowghani, said that the company lost money when it entered a new city, but that customers who tried the service tended to stick with it and use it more. Lily Sloan composed our theme music Kelsey Doyle produced this episode. Joy Huang: With that, Tony. And then, what kind of morphs even over time is, how do you actually scale this culture that you built? I dont think the journey to solving some of the problems we want to solve of, you know, transforming every brick and mortar business, for example, is going to happen overnight. Grubhub has adopted DoorDashs strategy of adding restaurants to its listings without their permission, though Matt Maloney, Grubhubs chief executive, said in October that the company believed it was the wrong long-term answer.. I think by demonstrating that not just to a small group of people at the company, but really to pretty much everyone at the time. We believe that true innovation happens when everyone . And then maniacal focus on that was the bet that we made that ultimately would translate into things that maybe others might appreciate or care about because at some point you do have to show your cards so to speak, and make sure that maybe some of the ideas you had would translate into real results. DoorDash and Grubhub have also discussed acquiring Postmates, which has separately filed to go public, but the companies disagreed on price, said people with knowledge of the discussions. Here are the most frequent job interview questions asked by HR managers during initial phone or onsite interviews. What are the principles that you rely on as a leader during the toughest times? Ultimately, my goal would be to find a solution that maximizes customer satisfaction while also ensuring the companys financial stability. justafluke__ 2 mo. Data and analytics would help me track delivery times and customer satisfaction and highlight areas for improvement. Once a year, he and Mr. Tang, now DoorDashs chief product officer, race each other in a sprint. And so, I think unless you are maniacally focused on it, I think it is difficult to maybe make it all the way through all the ups and downs and so find something that youre obsessive about. Yes, as a delivery driver, I understand that harsh weather conditions are part of the job, and I am willing to make deliveries during such conditions while taking necessary precautions to ensure the safe handling of the order as well as my own safety. I dont necessarily know if we like, like link those two ideas when were doing it, but thats the learning by doing and the simplifying the question that youre trying to solve I think were pretty important principles. It's a big banner which has the 12 values organized into 4 themes -. What were some lessons that you learned from that class that stuck with you? And in fact, the company almost ran out of money by the end of 2017. And the vast, over 80% of them have full-time jobs of some form, and what theyre looking for is flexibility to pick and choose when they wanna work. Jenna: And what other industries or verticals? Its only three questions. And over time youre trying to build a repeatable system in which you can take that product to more and more segments of the population. Joy Huang: Thank you both for the questions. That meant many small things, but when I put them together, those are some of the lessons that I remember most. That changed in the past two years, when DoorDash raised $1.9 billion from investors including SoftBank and DST Global. Well, again, crawl, walk, run, as I like to say. Because when you have lots of activity in the same geography, you have basically the the greatest density of work, if you will, the greatest density of work is what allows you to be more efficient and also achieve a lower-cost way of bringing things to places. Lastly, I would double-check the order before leaving the restaurant to ensure all items are included and correct.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-large-leaderboard-2','ezslot_7',630,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-large-leaderboard-2-0'); In my opinion, customer satisfaction means ensuring that a customers needs and expectations are met or exceeded in a timely and professional manner. And so our responsibility, I think, is not just to help grow and build the largest local commerce marketplace, but also to teach and actually give these tools so that they dont have to rely on us one day because thats really, really important in order for their longevity. Moreover, customer satisfaction data could highlight issues with certain menu items or delivery locations and inform the changes to restaurants and drivers to improve the overall delivery experience. DoorDash had been widely criticized for its old pay model, in which customer tips effectively went to DoorDash rather than to the worker in many cases. Tony Xu: Send me feedback at any point in time. To be more specific, analytics case studies test your ability to. Because you cant let the uncertainty if you will, necessarily, I guess stop all things, or stop all activity. Joy Huang: And speaking of things going really well, after that difficult period for you DoorDash, again, was on this trajectory of rapid growth where, if I remember the numbers correctly I think DoorDashs market share grew from 17% to 50% in just two years, which that kind of growth its just crazy. Tony Xu: Sure, I think its really hard to follow maybe a curricula or some prescribed set of steps to do something that has very high variance. Other merger efforts have flopped. You will be asked hypothetical questions in the interview, as well as checked on your technical skills and past work experiences. Tony visited Stanford Graduate School of Business as part of View From The Top speaker series where students like me sit down to interview business leaders from around the world. Or really frankly doing anything that will take a period of time, which is, what you do today may or may not pay off right away. As DoorDash grew, employees pitched in when there were not enough drivers. To land an analytics data science job at DoorDash, you have to pass one to two case study interviews. Busy people. So Ill be quick. As is clear from the tasks listed above, it is quite a challenging job that includes a lot of decision-making. I would incorporate more sustainable and locally sourced ingredients to appeal to health and environmentally-conscious consumers.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-medrectangle-4','ezslot_2',150,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-medrectangle-4-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-medrectangle-4','ezslot_3',150,'0','1'])};__ez_fad_position('div-gpt-ad-projectpractical_com-medrectangle-4-0_1');.medrectangle-4-multi-150{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:250px;padding:0;text-align:center!important}. Some customers really seem to care about a certain type of salad for example, versus what others may just consider to be a mundane meal. The founders placed, picked up and delivered orders themselves, pausing the service while they were in class. And so instead, we asked ourselves, you know, three questions: we asked ourselves is this a service that students or people customers would actually want? Tony Xu: Sure, well, the first thing Id say is I think cities are always gonna get better. And thats what Im most proud of when I look back at 2020, it wasnt necessarily what happened with an IPO. Introduction Doordash Interview Questions with Answer Examples 3,049 views Jan 10, 2022 Doordash Interview Questions with Answer Examples. Obviously, if you have more time to deliver something less perishable. (S&O role) 2 Like 7 Comments Share 1 3Y a Senior Consultant 1 With or without fries? Drivers who sued over their tips. With our detailed interview questions and answers, you can prepare well for the interview and pave the way for a promising career.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-large-mobile-banner-2','ezslot_13',155,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-large-mobile-banner-2-0'); Top 25 Electrical Machines Interview Questions And Answers in 2023. Senior Manager Interview.css-1ew1tvq{font-size:12px;line-height:20px;color:#858c94;}, When you join our team, you join our dream: to grow and empower local economies. Thats most of the time what is actually happening. It offers customers the convenience of ordering food from local restaurants through its intuitive website or mobile application. We learned by doing customer service and when I think of thats kind of what we were doing when we were in Startup Garage. So I think its really important to be intellectually honest. Whether thats buying a gift for someone, or starting an orphanage, or using the money and buying their kids something for school. And Id like to expand on the second point a bit too, because like you mentioned, the four of you drove as drivers for FedEx and Dominos to learn about how delivery works. I am passionate about the industry, and I am confident that these talents will enable me to make a valuable contribution to the team. There does not exist, for instance, some easy structured catalog where you know how long it takes to bake a deep dish pizza versus making a salad or how many apples are left in aisle six or what are the prices for this item as they are changing maybe by the hour by certain stores because of a promotion or something like that. Then, I brainstorm and propose different options to resolve the issue. And, at the company, we tend to like to say, bring your data and your insights, but not necessarily your opinions. Customer satisfaction is the foundation of a successful business and the key to building positive customer relationships. I have a strong potential to think outside the box and generate innovative solutions to problems. When it enters a new market, DoorDash adds restaurants that have not signed up for delivery as a way to show restaurant owners the value it can bring, Mr. Xu said. We were looking a lot at the input metrics. Off hours, the pay is lower, so he also drives for Grubhub, Lyft, Caviar, Deliv and Instacart. When calling at the darkest hour or during an emergency, the first to approach for help is a 911 dispatcher. That they can create their own digital channels. And so I think that responsibility is very, very serious, and its one where we have to help them achieve their goals of flexibility and value. During student-led interviews and before a live audience, leaders from around the world share insights on effective leadership, their personal core values, and lessons learned throughout their careers. I possess an array of talents that may bring a refreshed perspective and worthwhile contributions to the team at DoorDash. I doubt any of that was what was in my mind when the comments slipped out but it ultimately worked out. On this, Mr. Xu pointed to DoorDashs past. Because once that theres a sufficient number of people, its pretty hard to just rely on your memory or on, I guess your stories too I think, allow people to make great decisions very quickly with high quality. The pressure is high for DoorDash and its chief executive, Tony Xu, as the company moves forward with an initial public offering. Hard to get better at all of those things at once ) 2 7. Takes the role of interviewer, assessing the candidate & # x27 ; s a big banner which has 12... 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