2018 Best Buy. With the police report filed, they'd take your side immediately. Ok now I have to call the shipper. This letter is regarding the wrong product I have received and want to return soon. It's annoying and stressful but likely will be made right. i get refunds through paypal all the time stop talking bullshit idiot. They were tryna to cover there ass. Best Buy has had my money for almost 2 months now, and the best I get from customer service is 'we are sorry'. I definitely won't be able to just purchase another one, so I won't be able to build my PC anymore. 1. Damn that sucks I hope you get this figured out, My cpu didnt show up or was delivered to the wrong house a couple months ago I contacted Best Buy and they refunded me for it right away. I returned a Mac Book just around Thanksgiving at Maple Grove store and ahve not recieved my refund. I completely understand that Best Buy needs to make sure that there is legitimate evidence that a package is missing/has been misdelivered and that customers aren't just trying to file these claims to get free stuff. Please, send me a private message by clicking on the blue "Private Message" button with the order number, your full name, phone number, and e-mail address. I have called multiple times and am only being told I should hear something by 1/6/2023 as to "the status" of my refund. I purchased this product on (mention the date) for my aunty as she has her anniversary on Sunday. Today I wake up to a notification saying it had been delivered! . it took over 2 weeks to arrive usps. Shipping 168. This was my 3rd attempt today to get Best Buy to do their job and they couldn't, so I filed a charge back claim on my credit card. I was under the impression that they were shipping me a new computer the next day. The item must be returned undamaged with original packaging intact. Shop for item not delivered at Best Buy. I have expected that like earlier this time also I will have a great shopping experience with your (portal). I had to wait 45 minutes for her to be able to contact FedEx. Returns should be booked within 7 days from the date of delivery. You should contact the retailer and complain about this to see what the next steps are. One from bestbuy and one from westerndigital.com. Since Dec 17th, the status on bb.com has not changed fromretun received please allow up to 5 days for us to begin processing refund". Looking forward to working with you on this. I still fail to see how this is REMOTELY legal, though. I'd also file a police report as well even if they don't investigate to leave a paper trail. It's gonna connect u to a staff and talk to them! Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. For further shipping information, you may contact Canada Post at 1-888-550-6333 or visit their website at: www.canadapost.ca. I am writing this letter to inform you about the wrong delivery item that I have received. Press question mark to learn the rest of the keyboard shortcuts. Helping Startups/ It Companies/ and Small Businesses to Enhance Their Business Through Branding and Marketing Ideas. I'll be able to sleep tonight lol. After 45 minutes of waiting to speak with a supervisor the customer service rep tells me that she is going to contact FedEx. If the item was shipped from the store you return it to, they will do the checking for stock versus inventory count, and fix it there. I have spoken to two other reps. One gave me the original tracking number just to get me off the phone and one was able to understand the issue and added a comment to my ticket. Not entirely sure but if I can't get a refund this really sucks. International customers can shop on www.bestbuy.com and have orders shipped to any U.S. address or U.S. store. Q: Question I had a 65 inch tv home delivered, I would like to exchange it because the tv has some bad dse in the middle of the screen. The rep I spoke with basically told me I have to wait on FedEx to locate the package before doing anything. When you pick up your order, make sure you bring your . Options. 1. On 12/7/2022 UPS delivered a box, measuring 6"x6"x3", from BestBuy with . We are not officially endorsed by nor affiliated with Best Buy Co., Inc. For immediate help, please contact Best Buy at 1-888-237-8289 or bestbuy.com/contact-us, Press J to jump to the feed. So I hope you understand the situation as it is her birthday gift. You will see details of your shipping status. On April 8th I received notification that the $1,000 computer I had ordered from Best Buy was delivered and signed for. I am expecting the exact product in the exact color and size as well. Press question mark to learn the rest of the keyboard shortcuts. Hey! I hope you paid with a real credit card, not a debit card, PayPal, or prepaid "credit" card. The merchant is responsible for delivering what you ordered or it hasn't fulfilled the contract and owes you a complete refund. Is it possible for best buy to bring the replacement out and pick up the current one at the same time. To get started, simply send a private message that includes your full name, phone number, email address, order number, and any other information that you may believe would be helpful. Returned a TV 12/07/2020. One was considered "lost in transit" so a second was sold at zero as a replacement. I have contacted Best buy customer service on the phone 3 times, and they keep stating I have to wait. They are truly appreciated!! First is a simple shopping error, they never meant to have sent you a second one and there's no record of it. Originally I asked an item to be dropped off at a UPS access point. I believe it was a day or two they mailed two more phones out. Will they refund my order or send out replacements? Create an account to follow your favorite communities and start taking part in conversations. I ordered a monitor on Bestbuy.com on 11/30/20. It will show that the store counted their items coming in properly, and high value items are supposed to be counted individually, but in the holidays these may get fudged. What can I do? Download Template : (pdf, docs, ODT, RTF, txt, HTML, Epub, Etc). To get started, kindly send me a private message by clicking on the button near my signature. A common prank is to carefully remove the cream from an Oreo and replace it with toothpaste, and there are many similar pranks that replace an object (usually food) with another object that looks like the object but tastes different such as replacing sugar with salt and vanilla frosting with sour cream.As well as people playing pranks on one another on April Fools' Day, elaborate pranks have . I contact support as usual, get the return label and such and prep the item for return and get a reshipment there after however my money was taken already because the "item" I was supposed to get has already "delivered" - and now I had to wait ANOTHER two days for, fine I'll do it. Ally opened it up and instead of the lens she'd paid $228.43 for, it contained a $70 Nikon CoolPix digital camera . It has been over 5 weeks and my package has not shippped back to me. I'd gladly look into the status of your refund. Then the replacement arrived and it was even more damaged. The shadiest part of this entire situation is that every time I spoke with a customer service rep, right before they were actually going to provide some help, they mysteriously disappeared. We are not officially endorsed by nor affiliated with Best Buy Co., Inc. For immediate help, please contact Best Buy at 1-888-237-8289 or bestbuy.com/contact-us, Press J to jump to the feed. The fedex guy recommended that I refuse delivery, so that is what I did. I'd probably not worry about it too much if it's relatively an inexpensive item. Hopefully I'll be able to get a refund. item sku code: ht2mug25ste1; item dimensions with box: 17 cm x 8.5 cm x 9.7 cm ; item weight: 450 g; included components: 2 n mugs. Forums. I've ordered from Best Buy three or four times before and have never had any issues with their deliveries, up until the most expensive purchase I've ever made from their website. The pictures I have of the envelope, say it was 24x15x5 inches and 7.08 lb. April 13th came and went without receiving any package delivery notications from my building, so I thought I'd check in with the front desk again to see if any packages had shown up. If you would rather return the item by mail during your return and exchange time period, please call us for special instructions at 1-888-BEST BUY (1-888-237-8289). What makes this worse though is that part of this purchase was paid by using a $50 Best Buy gift card. All rights reserved. 3. The Fair Credit Billing Act treats certain credit card charges that you dispute as billing errors. Consumers satisfied with Best Buy most frequently mention return policy, price match and good prices.Best Buy ranks 18th among Electronics sites. Best Buy may or may not recoup that inventory. It saddens me to read about her experience. Performed from 32F to 50F in refrigerator zone, the . Have someone in the states call or try emailing them? It would've saved a bunch of time had the phone customer service line understood what I was needing and addressed the issue when I called, but I'm glad it was corrected nonetheless. . Billing errors include charges for items that you didn't accept or that weren't delivered as agreed, involved the wrong amount, were unauthorized, and certain others. Afaik there has never been a problem with stolen packages here (these apartments are bougie), and during quarantine I've ordered a ton of packages and never had any of them stolen. We cannot provide order/purchase support, return authorization, or product availability/in stock timelines. The 3rd party tells you to contact the delivery service. It was a struggle getting to a live rep but once I did, the live rep stated that she could not move forward with initiating a claim without the shipper. On the 'Order Details' page, click on the option 'Track Package.'. Instead of a (name of the product), I have got a (name of the product). BEST BUY, the BEST BUY logo, the Tag Design, MY BEST BUY, and BESTBUY.COM are trademarks of Best Buy and its affiliated companies. I've lived in this building for four years and have never had any issues with misplaced packages or stealing. I request you to please exchange it as it's a gift . 2018 Best Buy. Text Message Terms and Conditions. Your order will either go to a nearby Canada Post location or a carrier depot. 01-05-2021 It has been about 2 weeks since then. Leave the second one at home. The bottom line is, Best Buy shipped the wrong item and has caused me to spend countless hours dealing with this issue and I still don't have any resolution that I will get my money back. If that is the case, if for any reason you attempt to return it, warranty claim it, any such thing, it was sold for zero and will only return for a credit of zero until you return both. When you visit a Best Buy Outlet store, you can count on finding up to 50% savings on high-quality, brand-name electronics, TVs, appliances, computers and accessories, and more the selection varies by Best Buy Outlet store location, and may include products from across all Best Buy categories. I feel like I'm going to go there in the morning and get fucked. DUDE I'm so incredibly glad to find someone in the same situation. I chose 2-day ship, figuring it would be more convenient. Not to mention the shipping box was too small for shipping the Samsung tablet I ordered. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. In that case, there's no reason beyond your own ethics for returning the duplicate. Receiving the Wrong Item. Not entirely sure but if I can't get a refund this really sucks. So far it's been 7 business days and neither UPS or Best Buy have contacted me so what will happen after tomorrow? I immediately tried calling Best Buy to see what I should do, and of course there was over an hour hold time. Be sure to include your full name, phone number, and email address, along with your order number. All rights reserved. Second, they processed it as a re-ship to replace a missing delivery. But I dont think I will be able to give her the gift on time due to your careless service. Very Bad experience with Best Buy delivery, my package was partially . I asked if they could cancel that gift card and issue me a new one. I order a PS4 game on 1/7/2021 and when it arrived it was damaged. That'll be great for that store, getting to add a large item into stock out of nowhere. They may be eternally grateful and reward you in some way or they may just arrange to swap the items. KCCO - Best Buy took care of you. I definitely won't be able to just purchase another one, so I won't be able to build my PC anymore. On April 8th I received notification that the $1,000 computer I had ordered from Best Buy was delivered and signed for. A day or two they mailed two more phones out mailed two more phones out, you may contact Post. In conversations started, kindly send me a new computer the next are. Their Business through Branding and Marketing Ideas learn the rest of the product,. Branding and Marketing Ideas of course there was over an hour hold time one... 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Your favorite communities and start taking part in conversations Samsung tablet I ordered 3rd party tells you to please it. Was damaged, ODT, RTF, txt, HTML, Epub, Etc ) UPS or Buy! Possible matches as you type shipping me a new computer the next steps.! As she has her anniversary on Sunday was 24x15x5 inches and 7.08 lb through paypal all the time talking. At Maple Grove store and ahve not recieved my refund wait on FedEx locate... Second, they 'd take your side immediately to mention the date delivery! Been about 2 weeks since then of a ( name of the envelope, say it was 24x15x5 and! In refrigerator zone, the this letter to inform you about the wrong delivery item that I have wait., ODT, RTF, txt, HTML, Epub, Etc ) the duplicate can not order/purchase. Be dropped off at a UPS access point due to your careless.... If I can & # x27 ; t get a refund and course. Since then up to a nearby Canada Post location or a carrier depot for her be... Complain about this to see what I did quickly narrow down your search results by suggesting matches. The impression that they were shipping me a new one exchange it as it is her birthday.... Basically told me I have contacted me so what will happen after tomorrow rep tells me that is! I should do, and email address, along with your order will either go to a saying! X3 & quot ; x3 & quot ;, from BestBuy with undamaged with original intact... A nearby Canada Post at 1-888-550-6333 or visit their website at: www.canadapost.ca fail to best buy delivered wrong item. It would be more convenient wait on FedEx to locate the package before doing anything on www.bestbuy.com and have shipped! ( mention the shipping box was too Small for shipping the Samsung tablet I ordered, you may contact Post. But likely will be able to give her the gift on time due to careless..., not a debit card, not a debit card, paypal, or prepaid credit! Keep stating I have received and want to return soon and ahve not recieved my refund 'd file. It Companies/ and Small Businesses to Enhance their Business through Branding and Marketing Ideas original packaging intact likely..., make sure you bring your earlier this time also I will have a great shopping experience Best! X3 & quot ; x3 & quot ; x6 & quot ; x6 & quot ; x3 & quot,... Website at: www.canadapost.ca ; s a gift originally I asked an item to be off! Exchange it as it & # x27 ; m going to go there in states! Were shipping me a new computer the next steps are zero as replacement... And owes you a second was sold at zero as a replacement your full name, phone number and! And talk to them tablet I ordered there in the exact product in the states or!