This is a scam, the order never arrived.They never answer their support line or email.DO NOT ORDER WITH THEM!!! I viewed the gov.uk website and selected one of their recommended testing company - Atruchecks. You can access all your test results/doctor reports and monitor the progress against previous tests, Subscribe to stay informed for the latest offers, Copyright Atruchecks 2019. Verification can help ensure real people write reviews about real companies. Phone calls get an automated message saying your call cant be taken, and you cant leave a message. Using standard mathematical rounding rules, the star rating will be rounded up or down to a half or full star. He did not receive the results and Dante Labs did not respond to messages. Test results were mixed up with names, passport numbers and dates of birth randomly swapped between the 4 members of my group. Flight on 05/06/21. I parked easily and the service was very convenient for me with results within the time frame. Results can take up to 48 hours but for our South Ruislip the results are released the Same Day Before Midnight. Would select zero stars if possible. No response to emails, Phone line just keeps pinging you back to the same options so you cannot speak to someone. Three convenient options to collect your sample. And the tests we got were Randox - now we have to travel well out of our area to drop them in dedicated bins or pay for another courier delivery. Could not reach an operator at their call center, emails not answered. Information on how to return your PCR swab sample will be in the box. Day 2 and 8 tests never arrived. Atruchecks sent me someone elses results with full personal details. they charged 39 and a further 16 for DHL delivery Con 1. UK wide. My Day 2 Test, for which I paid over 50, never arrived. How many stars would you give atruchecks.com? Nobody was picking up the phone at Atruchecks's helpline or responding to queries sent to their "help" or "complaints" email addresses. Join the 1,619 people who've already contributed. This is when a business uses one of Trustpilot's automatic invitation methods to automatically send customers a review invitation email after a purchase or service experience. Email your.problems@observer.co.uk. Your experience matters. We appreciate the anxiety and wish to reassure you that you will have your kits. They were quick to respond and resent my confirmation email. Please consider this message as receipt of your email. Urgent CommunicationDear Customers,Serious Incident Alert UpdateIt has been reported by our partner clinics that there has been incidents of abuse and intimidation at some of the testing centers to our partner testing staff. Emailed several times just an automated email last on read: We understand your frustration and apologize for the delay- it should be with you shortly. I did not get it at all. 3. For example, CS00893971. Avoid! We also ensure all reviews are published without moderation. Theses guys must be pocketing hundreds of thousands from this scam. In the email body, please write your PURCHASE NUMBER starting with ATRU3. Not sure how theyre getting away with this, so unreliable and weve set ourselves up for failure by trusting them for PCR tests. - It is possible that a negative result may be returned if the infection was mild or if the sample was taken without waiting more than 20 days since the onset of symptoms. I refused to take it, and the driver took a picture of it on my request. . Very satisfied with their customer service . Scammer company, i ordered 2 kits for me and my husband of 200 , i have been calling since 22nd september but they are not responding, not sending kits,automated telephone calls are set and no refund ,no customer services. I strongly recommend people use other test providers. The results will contain your full name, Passport Number, DOB, Sample Date and Time, Sample Reported and Date along with the relevant authorisation from the lab. 2023 Trustpilot A/S. Delays should not happen, and we understand the stress that is caused when people do not receive their results in good time, it says. Firm offers 92 two-swab . | Read 1,041-1,060 Reviews out of 1,531 It arrived 2 days after the day I actually needed it (day 2 test) rendering it useless and unfit for purpose. For COVID-19 Fit to Fly tests you must attend one of our partner clinics for our trained collection officers to take your sample. Sent in early June. Atruchecks did not respond to a request for a comment. I paid 59 for the test and an additional 10 for travel to the site.When I arrived the test site it was closed and there was nobody there (I have a video to prove this!). We have availability 7 days a week between 09:00 am to 16:00 hours. I ordered the Atruchecks day 2 and 8 postal PCR kit on 27 May 2021 for 99 that never arrived. Here are 8 tips for writing great reviews. Suggested companies are based on peoples browsing tendencies. Find out how we combat fake reviews. Your experience matters. Please avoid this company. | Read 41-60 Reviews out of 1,544 I did not receive my passenger locater number after buying my test and emailed them. Your experience matters. There is strictly no refund on Covid-19 products but you may reschedule the PCR appointment at no extra cost. We didnt have to wait and everything was clean and well-organized. popular. This is an important test used to investigate vitamin D deficiency or excessive supplementation. We use dedicated people and clever technology to safeguard our platform. We took tests for 3 family members and one of the results only came after I initiated a refund via my credit card company some time later! We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Atruchecks invited comments on their customer service email address but 2 months on have yet to acknowledge or reply to complaints. My wife and I booked Day 2 tests for our return home - 'NO HIDDEN COSTS' they say - but only when you've spent precious holiday time filling in all the detail do you learn it's an extra 15 each for simultaneous delivery of tests to your house. Arrived at hotel to be told they stopped conducting the testing at this location two weeks ago. Copyright Atruchecks 2019. My wife and I booked Day 2 tests for our return home - 'NO HIDDEN COSTS' they say - but only when you've spent precious holiday time filling in all the detail do you learn it's an extra 15 each for simultaneous delivery of tests to your house. Not only did I have to pay for a new ticket, I had to pay for new covid tests, cost to store luggage, taxis back home and back to the airport again. I had to call the bank and gov.uk to report this company as a scamming. Verification can help ensure real people write reviews about real companies. We had a lateral flow kit for a vaccinated traveller and the QR code only registered for her despite multiple attempts on different devices. I paid for Days 2 and 8 COVID-19 Test kit from Atruchecks which were due on 02/09/21 and 08/09/21 respectively but till date I have not received any delivery or communication from Atruchecks. The links on its website to its Facebook site are broken, or nonexistent.. I've written numerous emails and never had a response. Companies can ask for reviews via automatic invitations. How many stars would you give atruchecks.com? It has also been removed from the government list of approved providers. They only give an automated response. Avoid them, and choose another supplier. Didn't even had an apology and obvious didn't have a refund. No reply on the emails and call has not been answered after several days it just disconnects. Should be reported to advertising standards for giving misleading information. Work very closely with the Police in all incidents to secure a full prosecution where our staff are abused and intimidated.3. Ive emailed them 4 times for a refund and they never replied. I spent a total of 106 on the kits. No response to multiple emails or calls at number listed. Will not RECOMMEND them at all.In short words, I booked for days 2 & 8 test.Package was received after paying 29:99 for the DHL to deliver the kit.No results has been received for both days test.Several emails has been sent and only generated email reply us what you get.You can't get to speak to anyone on the customer phone line.I have been frustrated in trying to reach someone or get a meaningful reply from the company. Have recommended to UK Government to be removed from recommended providers. Despite bad reviews I thought it would be reliable as it was on the gov.uk website as one of the approved test providers. This indicates that you have been infected by the virus at least 14 days before the sample was taken. We wish to reiterate to provide reassurance and full transparency to our valued customers that this is not the case and we are working incredibly hard behind the scenes to provide the best possible service that you expect from us, in these challenging times. What shocks me the most is the blatant and wilful disregard. Join the 1,619 people who've already contributed. Join the 1,619 people who've already contributed. Accepted by some airlines as pre-departure test, Not to be used for day 2 Test as Day 2 tests must be a PCR Test, 283 Fulham Road, Chelsea, London, SW10 9PZChelsea, Malting Place, 37 Tanner Street off Tower Bridge Road, SE1 3LFLondon, The Atlip Centre, Atlip Road, Units 6&7, HA0 4LW. Bought a test, paid 26 for it to arrive quickly. Atruchecks's kits failed to show, but there's been no refund. I Ordered 4 tests at a price of 56.45 GBP each. I pointed this out via email and received an automated response indicating that they were very busy and would get back to me. Date of experience: 04 May 2022. | Read 941-960 Reviews out of 1,531 Your experience matters. I have reported to Birmingham trading standards and the parliamentary ombudsman : phso.enquiries at ombudsman.org.uk. They have provided only a email to contact them but they haven't been replying properly instead of an automatic mail. Had to go for an expensive express test. Blood tests from 29. 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